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- Tasks: Visit customers without a TV licence, explain legislation, and help them find payment plans.
- Company: Join a supportive team dedicated to keeping communities connected through live programmes.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Why this job: Develop new skills in a dynamic role while making a positive impact in your community.
- Qualifications: Full UK Driving Licence and strong communication skills are essential; no prior experience needed.
- Other info: Receive extensive training and ongoing support to help you excel in your career.
The predicted salary is between 26300 - 36000 £ per year.
Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.
Job Title
Television Licence Field Officer
What’s in it for you?
- £31,650 to £35,237 annual salary dependent on location (includes £3,587 London living allowance).
- Company car (with personal use) or £3,700 annual car allowance.
- Mileage paid—including commute from home each day.
- Flexible 36.5-hour week (potential for four-day schedule).
- Generous holiday allowance—plus option for extra leave.
- Pension, life assurance, paid volunteering day, family-friendly policies.
- Safe working measures, which include Body Worn Videos and a dedicated lone worker support system.
- Discounts and wellbeing support.
- Diversity networks & financial wellbeing tools.
Work Schedule Requirements
Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.
Home-Based
You’ll start and end each day from home, visiting properties around your local area.
Available Locations
We currently have a number of vacancies in the following postcodes (you must live within the listed postcode to be considered for a role in your location):
- Brighton BN postcodes
- Enfield EN4-6 postcodes
- Guildford GU postcodes
- Armagh BT31, BT33-35, BT60-65 postcodes
- Walsall WS3 postcode
- Londonderry BT46-48, BT81-82 postcodes
- Swindon SN postcode
- Redhill RH postcode
- Sheffield S postcode
- Doncaster DN postcode
- Liverpool L postcode
- Bedford MK40-46 postcodes
- Northampton NN postcodes
- Birmingham B postcodes
- Dundee DD postcodes
- Perth PH postcodes
- Edinburgh ML7, EH28-EH30, EH47-49, EH52-55, EH4-5, EH11-14 postcodes
- Hartlepool TS24, 25 postcodes
- Belfast BT1,10,14,15,16,18,24-29, BT37 postcodes
- Nottingham NG postcodes
- Stoke ST postcodes
- Hereford HR postcodes
- Warrington WA postcodes
- Wolverhampton WV postcodes
- Glasgow G3, 11, 12, 13, 31, 32, 40, 72 postcodes
- Durham DH postcodes
- Sunderland SR postcodes
- Bradford BD postcodes
Core Responsibilities
Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.
Who Should Apply?
If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location
Darwen, United Kingdom
Time Type
Full time
Contract Type
Permanent
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Television Licence Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will not only help you explain it to customers but also demonstrate your knowledge and commitment during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information in a simple way. Role-playing scenarios with friends or family can help you become more comfortable and effective in real-life interactions.
✨Tip Number 3
Research the Kirkcaldy area and its communities. Knowing the local demographics and common concerns can give you an edge when engaging with potential customers and show that you are proactive and community-oriented.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, helping you prepare better for the role and the interview process.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the key tasks such as conducting door-to-door visits and explaining payment schemes.
Tailor Your CV: Highlight your communication skills and any relevant experience in customer service or sales. Even if you come from a different background, emphasise transferable skills that demonstrate your ability to engage with customers effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your understanding of the importance of compliance with TV licence legislation and how you can help customers navigate this.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and be prepared to discuss how you would explain this to customers.
✨Showcase Your Communication Skills
Since strong interpersonal skills are crucial for this role, practice articulating your thoughts clearly. Be ready to demonstrate how you've effectively communicated in past roles, especially in challenging situations.
✨Prepare for Customer Interactions
Think about how you would handle various customer scenarios, especially those who may be resistant to obtaining a licence. Prepare examples of how you would listen to their concerns and guide them towards a solution.
✨Highlight Your Flexibility and Mobility
As the job involves visiting multiple locations, emphasise your ability to adapt to different environments and your willingness to travel. Mention any previous experiences that showcase your mobility and flexibility in work settings.