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- Tasks: Visit customers without a TV licence, explain legislation, and help them find payment plans.
- Company: Capita delivers innovative solutions connecting businesses, governments, and citizens across the UK and beyond.
- Benefits: Enjoy a competitive salary, company car or allowance, flexible hours, and generous holiday.
- Other info: Receive extensive training and ongoing support to excel in your role.
- Why this job: Develop new skills while staying active and making a positive impact in your community.
- Qualifications: Full UK Driving Licence and strong communication skills are essential; experience is not required.
The predicted salary is between 25200 - 35340 £ per year.
Television Licence Field Officer page is loaded## Television Licence Field Officerremote type: Oparte na polachlocations: Nottinghamtime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10118896Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.**Job title:**Television Licence Field Officer**Job Description:*** £31,650 annual salary* Company car (with personal use) or £3,700 annual car allowance* Mileage paid—including commute from home each day* Flexible 36.5-hour week (potential for four-day schedule)* Generous holiday allowance—plus option for extra leave* Pension, life assurance, paid volunteering day, family-friendly policies* Safe working measures, which include Body Worn Videos and a dedicated lone worker support system* Discounts and wellbeing support* Diversity networks & financial wellbeing tools**Work Schedule Requirements:** To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.**Home-Based:** You’ll start and end each day from home, visiting properties around Nottingham (ideally living in NG postcode).**Core Responsibilities:** Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.**What we hope you’ll do next:**Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.**Location:**Nottingham,Zjednoczone Królestwo**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.** #J-18808-Ljbffr
Television Licence Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will not only help you explain it to customers but also demonstrate your knowledge and commitment during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about various topics. This will help you become more comfortable discussing sensitive subjects, which is crucial for this role.
✨Tip Number 3
Get to know the Nottingham area well, especially the NG postcode regions. Being familiar with local communities will enhance your ability to connect with customers and make your visits more effective.
✨Tip Number 4
Consider volunteering or participating in community events to build rapport with locals. This experience can provide valuable insights into customer perspectives and improve your interpersonal skills.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the role.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service or communication roles. Emphasise any previous work that involved face-to-face interactions, as this is crucial for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Use specific examples to demonstrate your communication skills and ability to engage with customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and be prepared to discuss how you would explain this to customers.
✨Showcase Your Communication Skills
Since strong interpersonal skills are crucial for this role, practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you've effectively communicated in past roles, especially in challenging situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult customers or make quick decisions, and be ready to share these experiences during the interview.
✨Highlight Your Flexibility
This role involves visiting various locations, so emphasise your ability to adapt to different environments and schedules. Share examples of how you've successfully managed flexible working hours or adapted to changing circumstances in previous jobs.