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- Tasks: Visit customers without a TV licence, explain legislation, and help them find payment plans.
- Company: Capita delivers innovative solutions connecting businesses, governments, and citizens across the UK and beyond.
- Benefits: Enjoy a competitive salary, company car or allowance, flexible hours, and generous holiday.
- Why this job: Develop new skills while staying active and making a positive impact in your community.
- Qualifications: Full UK Driving Licence and strong communication skills are essential; experience is not required.
- Other info: Receive extensive training and ongoing support to excel in your role.
The predicted salary is between 25200 - 35340 £ per year.
Television Licence Field Officer page is loaded
Television Licence Field Officer
Aplikuj remote type Oparte na polach locations Nottingham time type Zatrudnienie w pełnym wymiarze godzin posted on Opublikowano wczoraj job requisition id 10113230 As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Nottingham area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
• You’ll be rewarded with £31,650 annual salary.
• You will also receive either a company car which includes personal use, or a £3700 annual car allowance paid monthly.
• In addition, you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.
• Working hours: You’ll be working a 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
• Location: You will be home-based and spend your shift visiting people in communities across your region. Ideally, you will be living in the NG postcode areas.
Job title:
Television Licence Field Officer
Job Description:
Core Responsibilities:
- Conduct door to door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a licence and make an informed decision on next steps.
- Accurately record visit details and complete daily timesheets via the handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Taking Records of Interview under caution.
What you’ll need to bring:
- It’s essential that you have a full UK Driving Licence.
- You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Similar previous experience is not essential – we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common – excellent communication skills.
What’s in it for you?
An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- Competitive salary of £31,650
- Company car which includes personal use, or a £3,700 annual car allowance paid monthly.
- 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
- As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
You\’ll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.
The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.
Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Nottingham
,
Zjednoczone Królestwo
Time Type:
Zatrudnienie w pełnym wymiarze godzin
Contract Type:
Stały
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We\’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We\’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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Television Licence Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will not only help you explain it to customers but also demonstrate your knowledge and commitment during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about various topics. This will help you become more comfortable discussing sensitive subjects, which is crucial for this role.
✨Tip Number 3
Get to know the Nottingham area well, especially the NG postcode regions. Being familiar with local communities will enhance your ability to connect with customers and make your visits more effective.
✨Tip Number 4
Consider volunteering or participating in community events to build rapport with locals. This experience can provide valuable insights into customer perspectives and improve your interpersonal skills.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the role.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service or communication roles. Emphasise any previous work that involved face-to-face interactions, as this is crucial for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Use specific examples to demonstrate your communication skills and ability to engage with customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and be prepared to discuss how you would explain this to customers.
✨Showcase Your Communication Skills
Since strong interpersonal skills are crucial for this role, practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you've effectively communicated in past roles, especially in challenging situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult customers or make quick decisions, and be ready to share these experiences during the interview.
✨Highlight Your Flexibility
This role involves visiting various locations, so emphasise your ability to adapt to different environments and schedules. Share examples of how you've successfully managed flexible working hours or adapted to changing circumstances in previous jobs.
