Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company dedicated to community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Great career development opportunities in an inclusive work environment.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Taunton (to be considered for this role you must live in TA postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the TA postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Taunton, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Officer in Taunton employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Officer in Taunton
✨Tip Number 1
Get to know the company! Research their values and mission, so you can show how your skills align with what they stand for. This will help you connect better during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Officer in Taunton
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Field Officer role. Use keywords from the job description to show us you understand what we’re looking for!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Officer inside out. Familiarise yourself with TV licence requirements and the solutions available to customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Field Officer, strong communication is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Think of situations where you've had to think on your feet or solve problems independently. Be ready to share these examples, as they’ll highlight your ability to stay calm and professional in challenging customer interactions, which is crucial for this role.
✨Embrace Flexibility
The job requires a flexible schedule, so be prepared to discuss how you manage your time and adapt to changing circumstances. Share any experiences where you've successfully balanced multiple commitments or adjusted your plans to meet customer needs.