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- Tasks: Support Windows OS, Cloud (Azure), and Virtualization (VMWare) in a shift-based role.
- Company: Join Capita Technology & Software Solutions, a leader in digital transformation and innovation.
- Benefits: Enjoy 23 days holiday, paid volunteering days, and a range of lifestyle benefits.
- Why this job: Be part of a dynamic team delivering world-class tech solutions with a focus on innovation.
- Qualifications: Experience in 1st and 2nd line support; SC eligibility required.
- Other info: Work in a collaborative environment with over 5000 colleagues globally.
The predicted salary is between 36000 - 60000 £ per year.
Capita Technology & Software Solutions are looking for a Shift Engineer to join their growing team. This is a great opportunity to work within a large onshore & offshore team.
You’ll be working on a rota which will include days & nights with plenty of rest in-between as well as shift allowance included.
You’ll be the point of contact when it comes to Windows operating system issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare).
Required for 24x7x365 Support of Onshore Managed IT infrastructure - This is a shift-based role & it is mandatory for the candidates to meet SC eligibility.
- Experience with Windows in a 1st and 2nd line role support capacity
- Ideally, experience with Azure and Unix
- Basic understanding of IP network, IP address, network devices and their role
- Desired ITIL Foundation Certified, MCP/MCITP/MCSE
- Eligibility for Security Clearance
- Experience providing telephone and online customer support
- Understanding of Windows
About Capita Technology & Software Solutions (TSS): Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.
We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.
You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries.
A competitive basic salary, ~23 days’ holiday (rising to 27) with the opportunity to buy extra leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. You’ll be joining a network of 41,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
Systems Engineering employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineering
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems, Azure, and VMWare. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Since this role involves shift work, be prepared to discuss your flexibility and how you manage work-life balance. Highlight any previous experience in shift-based roles to demonstrate your adaptability.
✨Tip Number 3
Understand the importance of customer support in this position. Be ready to share examples of how you've successfully resolved issues for customers, especially in a technical context, as this will showcase your communication skills.
✨Tip Number 4
Research Capita Technology & Software Solutions and their approach to digital transformation. Being knowledgeable about the company’s goals and values will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Systems Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Windows operating systems, Azure, and Virtualization (VMWare). Use specific examples from previous roles to demonstrate your skills in 1st and 2nd line support.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements of the Systems Engineer role. Mention your eligibility for Security Clearance and any relevant certifications like ITIL Foundation or MCP/MCITP/MCSE.
Showcase Customer Support Experience: Emphasise your experience providing telephone and online customer support. Include examples of how you resolved issues and improved customer satisfaction in previous positions.
Highlight Team Collaboration Skills: Since this role involves working within a large onshore and offshore team, mention any past experiences where you successfully collaborated with diverse teams. This will show your ability to work effectively in a shift-based environment.
How to prepare for a job interview at Capita
✨Understand the Role Requirements
Make sure you thoroughly understand the job description and the specific skills required for the Systems Engineer position. Familiarise yourself with Windows operating systems, Azure, and VMWare, as these will be key topics during your interview.
✨Showcase Your Support Experience
Be prepared to discuss your previous experience in 1st and 2nd line support roles. Highlight any relevant scenarios where you successfully resolved issues, particularly those related to Windows or cloud services, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to provide examples of how you've approached and solved technical problems in the past. This could include troubleshooting network issues or resolving customer support queries, showcasing your analytical thinking and technical expertise.
✨Prepare for Security Clearance Questions
Since eligibility for Security Clearance is mandatory, be prepared to answer questions regarding your background and any potential concerns. Understanding the process and being honest about your history will help build trust with the interviewers.
