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- Tasks: Support Windows systems and troubleshoot cloud and virtualisation issues in a dynamic team.
- Company: Join Capita Technology & Software Solutions, a leader in digital transformation.
- Benefits: Enjoy competitive salary, generous holiday, and flexible working options.
- Why this job: Gain hands-on experience in IT support while making a real impact.
- Qualifications: Customer support experience and a solid understanding of Windows required.
- Other info: Opportunities for career growth and skill development in a diverse environment.
The predicted salary is between 30000 - 42000 £ per year.
Capita Technology & Software Solutions are looking for a Windows Support Analyst to join their growing team. This is a great opportunity to work within a large onshore & offshore team. You’ll be working on a rota which will include days & nights with plenty of rest in-between as well as shift allowance included. This role is home based but will require travel to the office in Newtonabbey, Belfast.
Mainly, you’ll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare). Full training will be given.
What you will be doing:
- Required for Support of Onshore Managed IT infrastructure - This is a shift based role working a rota of days and nights.
- Providing support for servers running Windows 2008/2012/2016/2019.
- Carrying out regular Operation system changes.
- Providing 1st line support for applications (web portals, IIS).
- Reacting to client logged incidents and requests through Remedy.
- Customer support experience with a basic IT Technical understanding.
- Create Templates / Clones, create / delete Snapshots.
- 3rd party vendor coordination for visit and troubleshooting.
- Assist team with daily Backup failures, System Recovery with Backups.
- Review Application logs.
- Exchange 2003/2010/2013/Office365 Management and troubleshooting, Knowledge on Archival Solutions.
What we’re looking for:
- Experience providing telephone and online customer support.
- Understanding of Windows.
- Solid background in IT support.
- Eligibility for Security Clearance.
What’s in it for you?
- A competitive basic salary.
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita.
- You’ll be joining a network of 41,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.
- There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
Our purpose is to create a better outcome for you.
Systems Engineer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their tech stack, and be ready to discuss how your skills align with their needs. Practising common interview questions can really boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or any projects that highlight your expertise in Windows support or cloud technologies, make sure to share them during your interviews. It’s a great way to stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Engineer role. Highlight your experience with Windows support, cloud technologies like Azure, and any relevant IT support background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Customer Support Skills: Since this role involves customer support, be sure to mention any relevant experience you have in this area. Whether it's handling client incidents or providing technical assistance, we want to know how you've made a difference in past roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Capita and what we do!
How to prepare for a job interview at Capita
✨Know Your Windows Inside Out
Make sure you brush up on your knowledge of Windows operating systems, especially the versions mentioned in the job description. Be prepared to discuss common issues and troubleshooting steps, as well as any experience you have with server management.
✨Familiarise Yourself with Cloud and Virtualisation
Since the role involves working with Azure and VMWare, it’s crucial to understand these technologies. Review basic concepts and be ready to explain how you've used them in past roles or projects.
✨Practice Customer Support Scenarios
Given that customer support experience is key, think of examples from your past where you successfully resolved client issues. Practising how you would handle different scenarios can help you articulate your problem-solving skills during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the shift patterns. This shows your interest in the role and helps you gauge if it's the right fit for you.
