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- Tasks: Join our team as a Shift Engineer, tackling Windows OS, Cloud, and Virtualization issues.
- Company: Capita TSS delivers innovative tech solutions for clients, fostering digital transformation.
- Benefits: Enjoy competitive salary, 23+ days holiday, volunteering days, and flexible perks.
- Why this job: Be part of a diverse network, learn new skills, and make a real impact.
- Qualifications: Experience in IT support, Windows, VMWare, and eligibility for Security Clearance required.
- Other info: Shift-based role with a supportive environment for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Capita Technology & Software Solutions are looking for a Shift Engineer to join their growing team. This is a great opportunity to work within a large onshore & offshore team. You’ll be working on a rota which will include days & nights with plenty of rest in-between as well as shift allowance included.
You’ll be the point of contact when it comes to Windows operating system issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare). Required for 24x7x365 Support of Onshore Managed IT infrastructure - This is a shift-based role & it is mandatory for the candidates to meet SC eligibility.
What we’re looking for:
- Experience with Windows in a 1st and 2nd line role support capacity
- Experience with VMWare
- Experience with 24x7 support
- Ideally, experience with Azure and Unix
- Solid background in IT support
- Basic understanding of IP network, IP address, network devices and their role
- Desired ITIL Foundation Certified, MCP/MCITP/MCSE
- Ability to manage your own workloads as well as working as a team as and when required
- Ability to work closely with other support teams as well as Customers
- Good communication and problem-solving skills
- Eligibility for Security Clearance
About Capita Technology & Software Solutions (TSS):
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.
We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What’s in it for you?
- A competitive basic salary
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
System Engineer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems, VMWare, and Azure. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Since this role involves 24x7 support, be prepared to discuss your experience with shift work and how you manage your time effectively. Highlight any previous roles where you successfully balanced workload during shifts.
✨Tip Number 3
Brush up on your problem-solving skills and communication techniques, as these are crucial for a support role. Consider preparing examples of past experiences where you resolved technical issues or helped customers effectively.
✨Tip Number 4
Make sure you understand the eligibility requirements for Security Clearance, as this is mandatory for the position. Being able to demonstrate your understanding of this process can show your commitment to the role.
We think you need these skills to ace System Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows operating systems, VMWare, and any relevant cloud technologies like Azure. Use specific examples from your previous roles to demonstrate your skills in 1st and 2nd line support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work in a shift-based environment and your eligibility for Security Clearance. Relate your problem-solving skills and teamwork experience to the job requirements.
Showcase Relevant Certifications: If you have certifications such as ITIL Foundation, MCP, MCITP, or MCSE, make sure to include them in your application. Highlighting these qualifications can set you apart from other candidates.
Prepare for Technical Questions: Anticipate technical questions related to Windows, VMWare, and Azure during the interview process. Brush up on your knowledge of IP networks and be ready to discuss how you've handled support issues in the past.
How to prepare for a job interview at Capita
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows operating systems, VMWare, and Azure during the interview. Be prepared to discuss specific scenarios where you've successfully resolved issues in these areas.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare examples of past challenges you've faced in IT support and how you approached solving them, especially in a 24x7 support environment.
✨Communicate Clearly
Good communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to interact with customers who aren't tech-savvy. This will show your ability to bridge the gap between technical and non-technical stakeholders.
✨Understand the Company Culture
Research Capita Technology & Software Solutions and understand their mission and values. Be ready to discuss how your personal values align with theirs, and express your enthusiasm for being part of a collaborative team that drives digital transformation.
