Receptionist in Swansea

Our venue Receptionists play a very important part in the team and the day-to-day running of the business, being the first and last point of contact for all our visitors and staff. Your role will include a wide range of responsibilities from meeting and greeting claimants and their companions who come into the venue for their assessment, managing the security of the venue, exchanging verbal and written information, and therefore you will put claimants' wellbeing at the heart of everything you do. Capita HAAS pride ourselves on the warmth and support we provide and promote a high standard of service at all times.

Please note, this is a full-time office-based role, working 08:45-16:45, Monday - Friday. It is anticipated that the Receptionist will spend 70% of time greeting people. The remaining time will be spent producing documentation, rebooking appointments, stationary orders, archiving, training, updating systems, and venue facilities management including health and safety.

What you'll be doing:

• Meet and greet visitors in a warm and friendly manner.
• Manage daily appointments using CRM/PRS and re-scheduling as and when required.
• Open and lock venue and ensure security procedures are followed.
• Door Entry Management – Identify and validate all attendees.
• Direct claimants to where they need to go/seat them outside the consultation room.
• Day-to-day organisational and administrative duties including data entry, and maintenance of CRM/PRS systems, creating, completing and uploading documents to H&S System CASPER as a H&S site Champion.
• Maintain business office supplies by keeping an up-to-date record of stationary surplus.
• Ensuring the venue is always kept to a professional standard.
• Providing relevant information to claimants and supporting staff and claimants whilst in the venue.
• Maintaining a professional relationship with claimants and always ensuring customer satisfaction.
• Ensuring that all visitors feel welcome and comfortable throughout their experience in clinic.
• Provide directions to claimants and their families over the telephone; therefore, a good knowledge and understanding of local bus routes, train stations, taxis, and parking is very important.
• Contribute to the Strategic Management and Development of the business.

What we're looking for:

• Experience as a receptionist and customer service (customer facing).
• Good planning and organisational skills.
• Must be IT literate, MS Teams, Word, Outlook, and CRM systems.
• Experience of conflict resolution and de-escalation techniques in a face-to-face environment.
• Ability to communicate clearly and concisely both verbally and in writing.
• Customer service ethos and be of a friendly disposition.
• Initiating contact with claimants, their companions, and all visitors and responding to requests.
• Able to attend all training and development courses.
• Be attentive, polite, and approachable at all times.
• Excellent time management skills and be punctual.
• Willing and able to work without supervision.
• A good listener, understanding and helpful, and provide a professional service.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.

What’s in it for you?

• £26,227.50 annual salary.
• Office-based role.
• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Access to the Headspace app for you and up to 5 family or friends.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.