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- Tasks: Support communities by guiding customers on TV licence requirements and solutions.
- Company: Join a supportive team dedicated to making a difference in local communities.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Why this job: Make a real impact while enjoying flexibility and great rewards.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Inclusive workplace with opportunities for growth and support.
The predicted salary is between 29000 - 35000 £ per year.
Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.
What’s in it for you?
- £31,650 annual salary
- Company car (with personal use) or £3,700 annual car allowance
- Mileage paid—including commute from home each day
- Flexible 36.5-hour week (potential for four-day schedule)
- Generous holiday allowance—plus option for extra leave
- Pension, life assurance, paid volunteering day, family-friendly policies
- Safe working measures, which include Body Worn Videos and a dedicated lone worker support system
- Discounts and wellbeing support
- Diversity networks & financial wellbeing tools
Work Schedule Requirements
To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.
Home-Based
You’ll start and end each day from home, visiting properties around Stevenage (ideally living in SG1 postcode).
Core Responsibilities
Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.
Who should apply?
If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunity & Adjustments
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location
Stevenage, United Kingdom
Time Type: Full time
Contract Type: Permanent
Television Licence Field Officer – Stevenage Area employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer – Stevenage Area
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the organisation. Understanding their mission and how they support communities will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to explain things clearly and confidently. Try role-playing with a friend or family member to get comfortable with discussing TV licence requirements and payment plans.
✨Tip Number 3
Be ready to share your stories! Think of examples from your past roles where you've helped customers or solved problems. This will show them you’ve got the right experience and mindset for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen and ready to join our team in making a difference in local communities.
We think you need these skills to ace Television Licence Field Officer – Stevenage Area
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Field Officer. We love seeing how you can contribute to our mission of supporting communities!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make your points straightforward and easy to read. This helps us understand your qualifications quickly and effectively.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get the ball rolling on your journey with us!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Television Licence Field Officer. Familiarise yourself with TV licence requirements and how they impact customers. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Field Officer, strong communication is key. During the interview, practice clear and concise responses. Use examples from past experiences where you've successfully communicated with customers or resolved issues. This will demonstrate your ability to connect with people effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in the field. Think about potential challenges you might face when visiting properties without a TV licence and prepare your responses. This shows that you can think on your feet and are ready for the job's demands.
✨Emphasise Flexibility and Teamwork
Highlight your willingness to work flexible hours and your ability to collaborate with colleagues. Share examples of how you've adapted to changing schedules or worked as part of a team in previous roles. This aligns with the company's values and shows you're a good fit for their culture.
