At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Work independently with full training and excellent career development opportunities.
- Why this job: Make a real difference in your community while enjoying work-life balance.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Stevenage (to be considered for this role you must live in SG7 - 9 postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the SG7 - 9 postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Stevenage, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Enforcement Officer in Stevenage employer: Capita
Join a dynamic team as a Field Enforcement Officer in Stevenage, where you will enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. Our inclusive work culture prioritises employee wellbeing with benefits such as a generous holiday allowance, paid volunteering days, and access to diversity networks, ensuring you have the support and resources needed for both professional growth and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Stevenage
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your people skills! As a Field Enforcement Officer, communication is key. Be ready to share examples of how you've successfully engaged with customers in the past—this will highlight your ability to connect with different backgrounds.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your interest and helps you figure out if the role is the right fit for you. And remember, apply through our website for a smoother process!
We think you need these skills to ace Field Enforcement Officer in Stevenage
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that are most relevant to the Field Enforcement Officer position. Use keywords from the job description to demonstrate that you understand what we need.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. Avoid jargon unless it’s relevant, and ensure your key points stand out.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward—just hit ‘Apply now’!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Enforcement Officer. Familiarise yourself with TV licence requirements and the importance of clear communication with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves engaging with people from all backgrounds, practice articulating your thoughts clearly. Think of examples from past experiences where you've successfully communicated or resolved issues with customers. This will demonstrate your strong communication skills and problem-solving mindset.
✨Be Ready for Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle challenging customer interactions or unexpected situations while working independently. Showing that you can stay calm and professional under pressure will set you apart.
✨Highlight Your Flexibility
The job requires a flexible schedule, so be ready to discuss how you can adapt to different working hours, including evenings and weekends. Share any previous experiences where you've successfully managed your time and responsibilities, showcasing your ability to work independently and efficiently.
