Capita in Stafford is recruiting a Customer Service Team Leader for the Enquiry Centre. The role is hybrid, full-time, 37.5 hours per week, Monday to Friday with some Saturdays; training periods and ongoing travel to Belfast are required.
You will coach a team of about 15 customer service advisers, drive KPIs, handle escalations, and perform root cause analysis to improve the customer experience. Capita offers a competitive salary and benefits.
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Hybrid Customer Service Team Leader | Coaching & KPI Champion in Stafford employer: Capita
Capita Pension Solutions is an excellent employer, offering a dynamic work culture that prioritises accuracy and data integrity in the pensions sector. With a strong focus on employee growth, you will have the opportunity to advance within a growing consulting practice while working remotely on complex projects that make a meaningful impact. The supportive environment encourages continuous learning and collaboration, making it a rewarding place to develop your career.
