At a Glance
- Tasks: Support communities by guiding customers on TV licence requirements and solutions.
- Company: Join a supportive team dedicated to making a difference in local communities.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Inclusive environment with opportunities for growth and support.
- Why this job: Make a real impact while enjoying flexibility and great rewards.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 26000 - 36000 £ per year.
Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.
What’s in it for you?
- £31,650 annual salary
- Company car (with personal use) or £3,700 annual car allowance
- Mileage paid—including commute from home each day
- Flexible 36.5-hour week (potential for four-day schedule)
- Generous holiday allowance—plus option for extra leave
- Pension, life assurance, paid volunteering day, family-friendly policies
- Safe working measures, which include Body Worn Videos and a dedicated lone worker support system
- Discounts and wellbeing support
- Diversity networks & financial wellbeing tools
Work Schedule Requirements:
To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.
Core Responsibilities:
Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.
Who should apply?
If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Sheffield, United Kingdom
Time Type: Full time
Contract Type: Permanent
Television Licence Field Officer - Sheffield Area employer: Capita
Join a dynamic team that prioritises community engagement and employee well-being. As a Television Licence Field Officer in Sheffield, you will enjoy a competitive salary, flexible working hours, and a supportive work culture that fosters personal growth and inclusivity. With generous benefits including a company car or allowance, paid volunteering days, and a commitment to diversity, this role offers a meaningful opportunity to make a difference while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Television Licence Field Officer - Sheffield Area
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the values and mission of the organisation. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. This will help you get comfortable with common questions and allow you to refine your answers, making you feel more confident when it’s your turn.
✨Tip Number 3
Show off your communication skills! As a Field Officer, you'll need to connect with people easily. During your interview, focus on sharing examples of how you've successfully communicated with customers or resolved issues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Television Licence Field Officer - Sheffield Area
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you unique.
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight any customer-facing roles you've had and how they relate to supporting communities, as that’s a big part of what we do!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. This helps us understand your qualifications quickly and easily, making it easier for us to see if you’re a good fit.
Apply Through Our Website:Don’t forget to hit that ‘Apply now’ button on our website! It’s the best way for us to receive your application and ensures you’re in the running for this exciting opportunity.
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Television Licence Field Officer. Familiarise yourself with TV licence requirements and how they impact local communities. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Field Officer, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or resolved conflicts. This will demonstrate your ability to engage with people and guide them towards solutions.
✨Emphasise Flexibility and Adaptability
Highlight your ability to work flexible hours and adapt to different situations. Since the role involves visiting various properties at different times, share any relevant experiences that showcase your adaptability and willingness to meet customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, support systems in place for Field Officers, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
