At a Glance
- Tasks: Support communities by guiding customers on TV licence requirements and solutions.
- Company: Join a diverse team committed to making a difference in local areas.
- Benefits: Enjoy a competitive salary, flexible hours, and generous holiday allowance.
- Other info: Inclusive environment with growth opportunities and support for all.
- Why this job: Make a real impact while enjoying the freedom of home-based work.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 31650 - 35237 £ per year.
Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.
What’s in it for you?
- £31,650 to £35,237 annual salary dependant on location (This includes £3,587 London living allowance).
- Company car (with personal use) or £3,700 annual car allowance
- Mileage paid—including commute from home each day
- Flexible 36.5-hour week (potential for four-day schedule)
- Generous holiday allowance—plus option for extra leave
- Pension, life assurance, paid volunteering day, family-friendly policies
- Safe working measures, which include Body Worn Videos and a dedicated lone worker support system
- Discounts and wellbeing support
- Diversity networks & financial wellbeing tools
Work Schedule Requirements
To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.
Home-Based
You’ll start and end each day from home, visiting properties around your local area. We currently have vacancies in the below locations (to be considered for a role in your location you must live within the listed postcode):
- Brighton BN postcodes
- Enfield EN4 - 6 postcodes
- Guildford GU postcodes
- Armagh BT31, BT33-35, BT60-65 postcodes
- Walsall WS3 postcode
- Londonderry BT46-48, BT 81- 82 postcodes
- Swindon SN postcode
- Redhill RH postcode
- Sheffield S postcode
- Doncaster DN postcode
- Liverpool L postcode
- Bedford MK40-46 postcodes
- Northampton NN postcodes
- Birmingham B postcodes
- Dundee DD postcodes
- Perth PH postcodes
- Edinburgh ML7, EH28- EH30- EH47-49, EH52-55 , EH4-5, EH11-14
- Hartlepool TS24, 25 postcodes
- Belfast BT1,10,14,15,16,18, 24-29 and BT37
- Nottingham NG postcodes
- Stoke ST postcodes
Core Responsibilities
Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.
Who should apply?
If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location Darwen, United Kingdom
Time Type Full time
Contract Type Permanent
Television Licence Field Officer in Sheffield employer: Capita
As a Television Licence Field Officer, you will be part of a dynamic team dedicated to supporting local communities while enjoying a flexible work schedule and competitive salary. With generous benefits including a company car or allowance, a strong focus on employee wellbeing, and opportunities for personal growth, this role offers a rewarding career path in a supportive and inclusive environment. Join us in making a difference while enjoying the freedom to manage your work-life balance effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Television Licence Field Officer in Sheffield
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the organisation. Understanding their mission and how they support communities will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to explain things clearly to customers. Try role-playing with a friend or family member to get comfortable with discussing TV licence requirements and solutions.
✨Tip Number 3
Be ready to share your experiences! Think about times when you've helped someone or solved a problem. These stories can show your potential employer that you're the right fit for the role and passionate about making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to take on the challenge of supporting local communities.
We think you need these skills to ace Television Licence Field Officer in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Television Licence Field Officer. We want to see how you can support communities and communicate effectively!
Show Your Passion:Let us know why you’re excited about this role! Share your enthusiasm for helping customers understand TV licence requirements and how you can make a difference in their lives.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Capita
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the key tasks, such as explaining TV licence requirements and managing payment plans. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Field Officer, strong communication is essential. Prepare examples from your past experiences where you've effectively communicated with customers or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Emphasise Flexibility and Adaptability
Highlight your ability to work flexible hours and adapt to different situations. Since the role requires working evenings and weekends, be ready to discuss how you manage your time and maintain a work-life balance while being available for customers when they need assistance.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, support systems, and opportunities for growth within the role. This shows your enthusiasm and helps you gauge if the company aligns with your values and career goals.
