At a Glance
- Tasks: Handle inbound calls and assist members with their pension queries.
- Company: Leading UK pension firm with a strong focus on customer service.
- Benefits: Salary of £25,155, 23 days holiday, and various employee perks.
- Why this job: Join a supportive team and make a difference in people's financial futures.
- Qualifications: Call centre experience and a passion for helping customers.
The predicted salary is between 25000 - 26000 £ per year.
A leading UK pension firm is seeking Customer Service Representatives for their Sheffield office. This permanent role involves handling a high volume of inbound calls from members regarding their pensions. Successful candidates will have call centre experience and a passion for customer service.
Offering a salary of £25,155 per annum, this position allows for 23 days holiday and various employee benefits, with a commitment to providing comprehensive training for new hires.
Pensions Customer Service Advisor – Inbound Calls in Sheffield employer: Capita
Join a leading UK pension firm in Sheffield, where we prioritise employee well-being and professional growth. With a competitive salary of £25,155 per annum, 23 days of holiday, and a strong focus on comprehensive training, we foster a supportive work culture that values customer service excellence and offers numerous benefits to enhance your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Customer Service Advisor – Inbound Calls in Sheffield
✨Tip Number 1
Make sure you know your stuff! Brush up on common pension queries and customer service scenarios. This will help you feel confident during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound calls, try role-playing with a friend or family member. Get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 3
Don’t forget to showcase your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you’re a great fit for our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Pensions Customer Service Advisor – Inbound Calls in Sheffield
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, make sure to highlight your passion for customer service. We want to see how you’ve gone above and beyond in previous roles to help customers, especially in a call centre environment.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tailor your CV to this specific role. Mention any relevant experience you have with pensions or handling inbound calls, as it’ll make you stand out to us.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and keep your sentences concise. We appreciate applications that are easy to read and get straight to the point.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow your application progress directly with us!
How to prepare for a job interview at Capita
✨Know Your Pensions
Brush up on your knowledge of pensions and the specific services offered by the company. Being able to discuss common pension queries will show your enthusiasm and understanding of the role.
✨Showcase Your Call Centre Experience
Prepare examples from your previous call centre roles where you successfully handled customer inquiries or resolved issues. This will demonstrate your relevant experience and ability to thrive in a high-volume call environment.
✨Emphasise Customer Service Passion
Be ready to share why you love customer service. Highlight any experiences where you went above and beyond for a customer, as this aligns perfectly with the company's commitment to excellent service.
✨Practice Active Listening
During the interview, practice active listening. Show that you can engage with the interviewer by summarising their questions and responding thoughtfully. This skill is crucial for handling inbound calls effectively.
