Framework Owner in Sheffield

Capita Pensions Solutions are looking for a Framework Owner to work within the business to ensure that mandatory Framework principles and processes are implemented, embedded and enforced in a consistent manner within all local operations. Being the key point of contact for Framework queries.

Providing oversight to the business on the provision of mandatory Frameworks by thorough review of business MI, root cause and trend analysis. Assisting in the assurance of the Framework Operational Control Model within Pensions Management, ensuring continual improvement, this will be demonstrated by the continued certification against relevant standards.

What you’ll be doing:

• Manage the specific Framework in terms of key point of contact, key expert, maintaining local framework documentation, ownership of generic actions and continuous improvement focus.
• Conduct reviews of the Framework metrics compliance identifying and implementing appropriate corrective action.
• Analyse MI and Framework indicators to provide accurate reporting at local and divisional level.
• Monitor the operations team compliance with the various frameworks via assessment of each of the frameworks metrics.
• Provide feedback and support where improvement in Framework compliance is identified, to enable corrective action to be taken.
• Escalate issues to the relevant parties where needed.
• Communicate relevant Framework material as and when necessary.
• Create and maintain tracking tools to assist with recording adherence to the Frameworks for all operational teams including monitoring of risk.
• Keep accurate records of the operational teams adherence to the Framework.
• A flexible approach to work at all times and adaptable to varying demands and workloads with a commitment to ensure tasks are completed to deadline.
• Engage where needed with change management and transformation to maintain awareness of projects and enable consideration of Framework requirements.
• Work in a team, supporting local and remote team members.

Essential skills/experience:

• An understanding and working knowledge of FCA regulatory frameworks.
• Analytical skills with a strong Excel background.
• Ability to train and coach others on regulatory requirements and best practice.
• Good organisational, administrative and communication skills. With the ability to handle confidential and sensitive information.
• Adaptable to varying demands, workloads and ability to work under pressure.
• A proven record of accuracy, attention to detail and a high level of initiative and self-motivation.
• Strong influencing skills to ensure delivery of mandatory Framework principles and processes.
• Demonstrate a flexible and co-operative approach towards changing business needs.

Desirable skills/experience:

• An understanding of pensions schemes regulatory requirements.
• Working knowledge of risk principles.

What’s in it for you?

• Remote working – work from wherever you’re happiest in the UK.
• Competitive salary.
• 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period.
• Paid volunteering day with a charity of your choice.
• Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave.
• Cycle2Work scheme, pension, life assurance, and more.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.