At a Glance
- Tasks: Handle incoming calls and support members with their pension queries in a dynamic team.
- Company: Join Capita Pension Solutions, a leading UK pension firm with a collaborative culture.
- Benefits: Enjoy a competitive salary, 23 days holiday, and discounts on various services.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference by helping others with their pension needs every day.
- Qualifications: Call centre experience and a passion for customer service are essential.
The predicted salary is between 21000 - 30000 £ per year.
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis. Our Pensions team deals with incoming calls from a wide range of members and their beneficiaries regarding their pension. You’ll be part of a specialist and knowledgeable team supporting with various pension enquiries. Expect a wide variety of calls - it’s never a boring day here!
This role will be based at our Sheffield office - Hartshead House, working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8am and 6pm. There are no evenings or weekends, and the salary is £25,155 per annum. Start dates will be Monday 20th April and Monday 27th April.
If you’re the type of person who loves to support others and has call centre experience, then this could be the ideal role for you!
What you’ll be doing:- Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
- After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
- Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
- Your training will be very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
- Proven call centre experience, including handling high‐volume inbound calls.
- Excellent telephone manner, with the ability to show empathy and build strong rapport with members.
- A genuine passion for customer service, with the ability to resolve queries quickly and efficiently.
- Strong attention to detail, with the ability to prioritise workload and use your initiative.
- Knowledge and experience of pensions (advantageous but not essential).
- Experience using AWS Amazon Connect (advantageous but not essential).
This role requires enhanced security clearance, as outlined in the link below. One of the key requirements is having lived in the UK for the past five consecutive years, so please only apply if you meet this criteria.
Starting salary £25,155 per annum.
23 days' holiday (rising to 27) with the opportunity to buy additional days.
Discounted insurance policies.
Company matched pension.
Life assurance.
15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
Discounts on retail, socialising, health and wellbeing, travel and technology.
And much more.
About Capita Pensions SolutionsCapita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
Proof of right to work checksDue to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed. If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks. If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager. Please note that you’ll need to complete your ID verification checks before you start your role with Capita.
ID verification checks can be done by visiting one of the following Capita offices:
- Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
- Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
- Arlington Business Centre, Millshaw Park Lane, Leeds, LS11 0PA
- Chester Road, Preston Brook, Runcorn, WA7 3QA
- Tulketh Mill, Balcarres Road, Preston, PR2 2DY
- India Mill, Bolton Road, Darwen, BB3 1AE
- Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP
Please make sure to include an up-to-date CV with your application, or your application will not move forward.
Equal OpportunitiesWe’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Customer Service Representatives - Start Dates 20th April and 27th April in Sheffield employer: Capita
Capita Pension Solutions is an exceptional employer, offering a supportive and dynamic work environment in Sheffield where employees can thrive. With comprehensive training, a strong focus on employee development, and a range of benefits including generous holiday allowances and family leave, we prioritise the well-being and growth of our team members. Join us to be part of a knowledgeable team that values customer service and fosters a culture of inclusivity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representatives - Start Dates 20th April and 27th April in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capita. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capita before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representatives - Start Dates 20th April and 27th April in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capita:Your cover letter is your chance to shine! Tell us why you want to work at Capita specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capita!
How to prepare for a job interview at Capita
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
