At a Glance
- Tasks: Handle incoming calls and support members with their pension queries in a dynamic team.
- Company: Join Capita Pension Solutions, a leading UK pension firm with a collaborative culture.
- Benefits: Enjoy a competitive salary, 23 days holiday, and discounts on various services.
- Other info: Comprehensive training provided and excellent career growth opportunities await you.
- Why this job: Make a real difference by helping others with their pension needs every day.
- Qualifications: Call centre experience and a passion for customer service are essential.
The predicted salary is between 25155 - 25155 £ per year.
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis. Our Pensions team deals with incoming calls from a wide range of members and their beneficiaries regarding their pension. You’ll be part of a specialist and knowledgeable team supporting with various pension enquiries. Expect a wide variety of calls - it’s never a boring day here!
This role will be based at our Sheffield office - Hartshead House, working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8am and 6pm. There are no evenings or weekends, and the salary is £25,155 per annum. Start date will be Monday 18th May 2026.
If you’re the type of person who loves to support others and has call centre experience, then this could be the ideal role for you!
What you’ll be doing:- Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
- After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
- Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
- Your training will be very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
- Proven call centre experience, including handling high‐volume inbound calls.
- Excellent telephone manner, with the ability to show empathy and build strong rapport with members.
- A genuine passion for customer service, with the ability to resolve queries quickly and efficiently.
- Strong attention to detail, with the ability to prioritise workload and use your initiative.
- Knowledge and experience of pensions (advantageous but not essential).
- Experience using AWS Amazon Connect (advantageous but not essential).
This role requires enhanced security clearance, as outlined in the link below. One of the key requirements is having lived in the UK for the past five consecutive years, so please only apply if you meet this criteria.
Starting salary: £25,155 per annumBenefits include:
- 23 days' holiday (rising to 27) with the opportunity to buy additional days.
- Discounted insurance policies.
- Company matched pension.
- Life assurance.
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
- Discounts on retail, socialising, health and wellbeing, travel and technology.
- And much more.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Customer Service Representatives - Start Date 18th May 2026 in Sheffield employer: Capita
Capita Pension Solutions is an exceptional employer, offering a supportive and dynamic work environment in Sheffield where employees can thrive. With comprehensive training, a strong focus on employee development, and a range of benefits including generous holiday allowances and family leave, we prioritise the well-being and growth of our team members. Join us to be part of a knowledgeable team that values customer service and fosters a culture of inclusivity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representatives - Start Date 18th May 2026 in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita Pension Solutions. Understand their services and values so you can show how you fit into their team. It’ll impress them and help you feel more confident!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you refine your telephone manner and build rapport skills, which are crucial for handling those high-volume calls.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your call centre background where you’ve resolved queries quickly and efficiently. This will demonstrate your passion for customer service and your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Capita Pension Solutions. Good luck!
We think you need these skills to ace Customer Service Representatives - Start Date 18th May 2026 in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Customer Service Representative. Highlight your call centre experience and any relevant skills that match what we're looking for, like empathy and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you’d be a great fit for our team. Keep it friendly and professional!
Follow the Application Instructions:Don’t forget to include an up-to-date CV with your application. We can’t move forward without it! Make sure you apply through our website to ensure your application gets to us smoothly.
Proofread Before Submitting:Before hitting that submit button, give your application a good once-over. Check for typos and make sure everything reads well. A polished application shows us you care about the details!
How to prepare for a job interview at Capita
✨Know Your Pensions
Even if you don't have extensive knowledge of pensions, it’s a good idea to brush up on the basics. Familiarise yourself with common pension terms and concepts. This will not only show your interest in the role but also help you answer questions more confidently.
✨Practice Your Empathy Skills
Since you'll be dealing with a variety of members and their beneficiaries, practice showing empathy during your responses. Role-play with a friend or family member to simulate calls. This will help you build rapport and demonstrate your customer service skills effectively.
✨Prepare for High-Volume Scenarios
Expect questions about how you handle high volumes of calls. Think of specific examples from your past experience where you managed multiple inquiries efficiently. Highlight your ability to stay calm under pressure and prioritise tasks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
