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- Tasks: Handle a variety of pension-related calls and support members with their enquiries.
- Company: Join Capita Pension Solutions, a leading UK pension firm with a supportive team culture.
- Benefits: Enjoy a competitive salary, 23 days holiday, and discounts on various services.
- Why this job: Make a real difference by helping people understand their pensions in a dynamic environment.
- Qualifications: Call centre experience and a passion for customer service are essential.
- Other info: No evenings or weekends; excellent career growth opportunities await you.
The predicted salary is between 20000 - 28000 £ per year.
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis. Our Pensions team deals with incoming calls from a wide range of members and their beneficiaries regarding their pension. You’ll be part of a specialist and knowledgeable team supporting with various pension enquiries. Expect a wide variety of calls - it’s never a boring day here!
This role will be based at our Sheffield office - Hartshead House, working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am and 6pm. There are no evenings or weekends, and the salary is £24,043.50. Start date will be Monday 23rd February 2026.
If you’re the type of person who loves to support others, have worked with AWS, and have call centre experience, then this could be the ideal role for you!
What you’ll be doing:- Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
- After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
- Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
- Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
- Proven call centre experience - working with AWS.
- Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
- Great passion for customer service with the ability to resolve queries quickly and efficiently.
- Excellent attention to detail, with the ability to prioritise and use your initiative.
- Knowledge and experience of pensions (advantageous but NOT essential).
This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.
Benefits:- Starting salary £24,043.50 per annum.
- 23 days' holiday (rising to 27) with the opportunity to buy additional days.
- Discounted insurance policies.
- Company matched pension.
- Life assurance.
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
- Discounts on retail, socialising, health and wellbeing, travel and technology.
- And much more.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Customer Service Representatives in Sheffield employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representatives in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita Pension Solutions. Understand their services and values so you can show how you fit into their team. It’ll impress them and help you feel more confident!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you refine your telephone manner and build that all-important rapport with potential customers.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past call centre experience where you’ve resolved queries quickly and efficiently. This will demonstrate your passion for customer service and your ability to handle a variety of calls.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Capita team. Good luck!
We think you need these skills to ace Customer Service Representatives in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and any relevant skills, especially those related to customer service. We want to see how you can bring your unique flair to our team!
Show Your Passion: In your cover letter, let us know why you’re excited about this role. Share your passion for helping others and how you’ve successfully resolved queries in the past. We love a good story!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, brush up on your knowledge of pensions and customer service best practices. Familiarise yourself with common pension queries and how to handle them. This will show that you're proactive and ready to tackle the role head-on.
✨Practice Your Empathy
Since you'll be dealing with a variety of members and their beneficiaries, practice displaying empathy during your responses. Role-play with a friend or family member to simulate calls, focusing on how to build rapport and resolve issues effectively.
✨Showcase Your Call Centre Experience
Be prepared to discuss your previous call centre experience in detail. Highlight specific situations where you successfully resolved customer queries or improved service levels. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask about the team dynamics, training processes, or the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you.