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- Tasks: Lead the design and development of innovative ServiceNow solutions for business needs.
- Company: Capita TSS delivers digital transformation and innovative technology solutions globally.
- Benefits: Enjoy remote work, 23 days annual leave, and opportunities for volunteering.
- Why this job: Join a collaborative team focused on innovation and personal development in a dynamic environment.
- Qualifications: Deep knowledge of ServiceNow, ITIL processes, and experience in large-scale enterprise environments required.
- Other info: Opportunity to grow your career with support from experienced professionals across multiple sectors.
The predicted salary is between 43200 - 72000 £ per year.
Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/ fully remote role.**Job title:**ServiceNow Lead Solution Architect**Job Description:**This is a great chance to join us as our ServiceNow Lead Solution Architect, you\’ll be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.**What we\’re looking for:*** Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities* ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices* Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points* System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures* Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT* ITIL Certification* Proven track record of designing and delivering complex IT solutions that meet business needs.* Excellent communication, presentation, and interpersonal skills.* Ability to work collaboratively with stakeholders at all levels of the organisation.* Strong leadership and mentoring skills.* Ability to manage multiple projects simultaneously and meet deadlines.* Informed about the technology market and trends.* Ability to gain SC clearance**Desired Skills/Experience*** ServiceNow Certified Master Architect (CMA) OR* ServiceNow Certified Technical Architect (CTA)* Project Management qualifications such as Prince2, PMP etc.* Knowledge of project management methodologies (e.g., Agile, Scrum)The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team.From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.**What You\’ll Be Doing:*** Collaborating with stakeholders to understand their requirements and translating them into solution designs.* Providing technical guidance to the development team to ensure the quality and integrity of the final solution.* Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery.* Managing and mentoring a team of BAs, admins, solution architects and developers.* Ensuring platform alignment with the business strategy.* Creating and maintaining a detailed view of the existing architecture.* Participating in process workshops.* Working closely with enterprise architecture team and assisting in migrating configuration across instances.* We\’ll support your growth by offering the opportunity to complete **ServiceNow Certified Master Architect (CMA)** or **Certified Technical Architect (CTA)** training, helping you advance your expertise and career.* 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.* Company matched pension, a cycle2work scheme, 15 weeks\’ fully paid maternity, adoption and shared parental leave and plenty more.Don\’t forget, you\’re part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we\’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.**What we hope you\’ll do next:*****.***Choose \’Apply now\’ to fill out our short application and send us your CV.We\’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We\’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you\’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we\’ll get back to you. **For more information about equal opportunities and process adjustments, please visit the Capita Careers website.****Location:**Home-Based – GBR,Zjednoczone Królestwo**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We\’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We\’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people\’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**#J-18808-Ljbffr
ServiceNow Lead Solution Architect employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Lead Solution Architect
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about the platform's capabilities will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Engaging with others who are already in similar roles can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with ITIL processes and how you've applied them in previous roles. This is crucial for the ServiceNow Lead Solution Architect position, as it shows your understanding of best practices in IT service management.
✨Tip Number 4
Highlight your leadership and mentoring experiences in your conversations. Since this role involves managing a team, showcasing your ability to guide and develop others will set you apart from other candidates.
We think you need these skills to ace ServiceNow Lead Solution Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITIL processes. Focus on specific projects where you've led solution design and development, showcasing your technical leadership and mentoring skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role of ServiceNow Lead Solution Architect. Mention how your background aligns with the responsibilities outlined in the job description, particularly your experience in large-scale enterprise environments.
Showcase Relevant Certifications: List any relevant certifications such as ServiceNow Certified Master Architect or ITIL certification prominently in your application. This demonstrates your commitment to professional development and expertise in the field.
Highlight Leadership Experience: Emphasise your experience in managing and mentoring teams. Provide examples of how you've driven personal and professional development within your team, as this is a key aspect of the role.
How to prepare for a job interview at Capita
✨Showcase Your ServiceNow Expertise
Make sure to highlight your deep knowledge of ServiceNow solutions during the interview. Be prepared to discuss specific modules and functionalities you've worked with, as well as how you've applied ITIL processes in your previous roles.
✨Demonstrate Leadership Skills
As a Lead Solution Architect, you'll be expected to manage and mentor a team. Share examples of how you've successfully led teams in the past, focusing on your coaching and mentoring experiences that have driven personal and professional development.
✨Prepare for Technical Questions
Expect technical questions related to system architecture and design. Brush up on your knowledge of scalable architectures and be ready to discuss how you've implemented automation and integration in previous projects.
✨Engage with Stakeholders
Since collaboration with stakeholders is key, prepare to discuss how you've effectively gathered requirements and translated them into solution designs. Use specific examples to illustrate your communication and interpersonal skills.
