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- Tasks: Provide first-line IT support and troubleshoot tech issues for RPP staff.
- Company: Capita helps clients streamline complex business processes across public and private sectors.
- Benefits: Enjoy a competitive salary, generous holiday, and perks like volunteering days and discounts.
- Why this job: Join a diverse team transforming Army recruitment while developing your IT skills in a supportive environment.
- Qualifications: Strong communication skills and basic IT knowledge are essential; willingness to learn is key.
- Other info: This hybrid role offers flexibility with occasional travel across the UK.
The predicted salary is between 24043 - 28851 £ per year.
Overview
Are you passionate about solving problems and making technology work for people? As a Service Delivery Analyst, you’ll be the go-to expert for RPP staff, providing essential first-line IT support that keeps our operations running smoothly. From troubleshooting equipment and applications to managing user accounts and campus devices, your work will directly empower colleagues across the organisation. You’ll also play a key role in maintaining permissions and SharePoint sites.
Job title
Service Delivery Analyst
Job Description
This position is hybrid, working from our office in Upavon 1-2 times a week. There may be the very rare occasion where travel is required to our sites across the UK to support the installation of IT equipment, adding a touch of variety to your working week.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
What you’ll be doing
- serve as the first point of contact for ICT-related queries, delivering first-line diagnosis and resolution
- log incidents and service requests received via telephone, email, chat, and customer portals
- provide remote technical support, including hardware setup, software installation and upgrades, and basic troubleshooting
- diagnose and resolve Windows-related issues, offering step-by-step guidance when remote access isn’t available
- escalate unresolved issues to second-line support teams, ensuring resolution within agreed service levels
- maintain high standards of customer service by keeping users informed of ticket progress and outcomes, and creating clear technical documentation and user guides
What we’re looking for
Essential
- strong verbal and written communication skills
- basic knowledge of Windows and the MS Office suite
- ability to work independently and collaboratively, with a proactive approach to problem-solving
- aptitude for IT and willingness to learn in a service desk environment
- eligibility for Security Clearance
Desirable
- experience with remote desktop support and awareness of the ITIL framework
- understanding of SharePoint functionality and its practical applications
- awareness of military recruitment processes and operational constraints
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
About Recruiting Partnering Project (RPP)
At Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.
Please visit the below link for further information.
Recruitment Partnership Project | Capita
What’s in it for you?
- A basic salary of £24,043.50
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You\\\’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always – Fearless innovation – Achieve together – Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com
Location
Upavon, United Kingdom
Time Type: Full time
Contract Type: Permanent
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Service Delivery Analyst employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially related to Windows and the MS Office suite. This knowledge will help you demonstrate your problem-solving skills during any informal discussions or interviews.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. As a Service Delivery Analyst, you'll need to convey information clearly to users who may not be tech-savvy.
✨Tip Number 3
Gain some hands-on experience with remote desktop support tools. Being able to showcase your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Research the ITIL framework and SharePoint functionality. Understanding these concepts will not only prepare you for the role but also show your commitment to learning and growing within the field.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Delivery Analyst role. Emphasise your problem-solving abilities, communication skills, and any IT support experience you have.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and helping others. Mention specific examples of how you've successfully resolved IT issues in the past and your familiarity with Windows and MS Office.
Showcase Your Technical Skills: Clearly outline your technical skills related to the job description, such as remote desktop support, troubleshooting, and any knowledge of SharePoint. This will demonstrate your readiness for the role.
Highlight Your Customer Service Experience: Since this role involves first-line support, include any previous customer service roles or experiences where you maintained high standards of service. This will show your ability to keep users informed and satisfied.
How to prepare for a job interview at Capita
✨Showcase Your Problem-Solving Skills
As a Service Delivery Analyst, you'll be solving IT-related issues daily. Prepare examples of past experiences where you successfully diagnosed and resolved technical problems, highlighting your analytical thinking and troubleshooting abilities.
✨Familiarise Yourself with Windows and MS Office
Since the role requires basic knowledge of Windows and the MS Office suite, brush up on these applications. Be ready to discuss your experience with them and how you've used them in previous roles or projects.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to guide users through troubleshooting steps. Consider role-playing with a friend to refine your delivery.
✨Understand the Importance of Customer Service
This position involves maintaining high standards of customer service. Think of examples where you went above and beyond for a customer or colleague, and be prepared to discuss how you keep users informed about ticket progress.
