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- Tasks: Support the development of user-centric service designs across HR, Finance, and Payroll.
- Company: Join Capita, a leader in transforming business processes for clients.
- Benefits: Competitive salary, 23-27 days holiday, and flexible working options.
- Why this job: Be part of a major transformation programme and make a real impact.
- Qualifications: Experience in service design and familiarity with ERP platforms required.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Service Analyst role at Capita.
This range is provided by Capita. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Capita is seeking an experienced Service Analyst to support the development of end-to-end service design for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric services across HR, Finance and Payroll.
Reporting to the Capita Service Architect, you will support the development of Capita\\\’s service design, ensuring alignment with client requirements and Capita\\\’s solution capabilities. You\\\’ll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and assist in the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.
Ready to help shape the future of service delivery in a major transformation programme? Apply now!
What you\\\’ll be doing
- Support the creation of Capita\\\’s Service Blueprint and High-Level Operating Model
- Assist functional teams in developing detailed service designs across HR, Finance and Payroll
- Collaborate with the End-User Forum to present and iterate service designs
- Ensure integration with external service elements and Capita\\\’s technical solutions
- Contribute to the development of SOPs and support testing and training preparation
- Support quality assurance of service design and alignment with internal and external standards
- Assist in resolving service design issues and operational challenges during early service life
- Provide input to service transition planning and dress rehearsals
- Help resolve live service-related issues during initial operational rollout
What we\\\’re looking for
- Experience in shared service design and implementation across multiple functions
- Familiarity with ERP platforms and service transition planning
- Ability to work collaboratively across dispersed teams
- Familiarity with UX design and accessibility standards
- Understanding of Government Digital Service (GDS) methodology and service lifecycle
- Experience with Oracle Fusion ERP implementations
- Background in phased service transfers and interim service states
- Awareness of digital accessibility, inclusion, and ethics in public services
- Experience supporting post-transition hypercare and operational readiness
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
What\\\’s in it for you?
- Salary up to £43,500 plus benefits
- Home-based position
- 23 days\\\’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks\\\’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You\\\’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We\\\’re committed to your growth – offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation ✅ Achieve together Everyone is valued
What we hope you\\\’ll do next
Choose \\\’Apply now\\\’ to fill out our short application, so that we can find out more about you.
At Capita, we\\\’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you\\\’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we\\\’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
- Industries: Computer and Network Security, IT System Custom Software Development, and IT System Data Services
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Service Analyst employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Capita’s values and recent projects. Show us you’re genuinely interested in the role and how you can contribute to our mission.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you unique!
✨Tip Number 4
Apply through our website for a smoother process. It helps us get to know you better and ensures your application is seen by the right people. Let’s make this happen together!
We think you need these skills to ace Service Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Analyst role. Highlight your experience in service design and implementation, especially across HR, Finance, and Payroll. We want to see how your skills align with what we're looking for!
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, emphasise your ability to collaborate effectively. Share examples of how you've worked with dispersed teams or contributed to service design projects in the past. We love a team player!
Demonstrate Your Understanding of UX Design: Familiarity with UX design and accessibility standards is key for this position. Make sure to mention any relevant experience you have in these areas. We’re keen on creating user-centric services, so show us your passion for enhancing user experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it makes the whole process smoother for everyone involved. We can’t wait to hear from you!
How to prepare for a job interview at Capita
✨Know Your Service Design Basics
Make sure you brush up on your knowledge of service design principles, especially in the context of HR, Finance, and Payroll. Familiarise yourself with Capita's Service Blueprint and Operating Model, as this will show your understanding of their processes and how you can contribute.
✨Showcase Your Collaborative Skills
Since the role involves working closely with functional teams and the End-User Forum, be prepared to discuss examples of how you've successfully collaborated in the past. Highlight any experience you have with cross-functional teams and how you’ve contributed to achieving common goals.
✨Demonstrate Your Technical Knowledge
Capita is looking for someone familiar with ERP platforms and service transition planning. Be ready to talk about your experience with Oracle Fusion ERP implementations or similar systems. This will help you stand out as a candidate who can hit the ground running.
✨Prepare for Real-World Scenarios
Think about potential service design issues or operational challenges that could arise during early service life. Prepare to discuss how you would approach resolving these issues, showcasing your problem-solving skills and ability to think on your feet.
