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- Tasks: Process customer requests and ensure top-notch service quality.
- Company: Dynamic company in Manchester with a hybrid work model.
- Benefits: Competitive salary, pension scheme, and generous parental leave.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
Location: Oxford Road, Manchester City Centre (Hybrid model)
Hours of Work: 37.5 hours per week
Contract Type: Permanent, full-time
Responsibilities:
- Process all customer ISA requests received via the Customer Contact Centre, email and post, ensuring same‑day processing.
- Prioritise workload within guidelines to meet SLA deadlines without compromising quality.
- Perform quality checks on work day to ensure accuracy and completeness.
- Provide flexible support to other Collectives teams, including Payment and Collections.
- Ensure services for customers (internal and external) comply with regulatory and legal frameworks.
- Follow data protection guidelines and client authentication procedures.
Benefits:
- Competitive starting salary.
- Company‑matched pension and life assurance.
- Cycle2Work scheme, 15 weeks fully paid maternity, adoption and shared parental leave.
- Voluntary benefits: retail, socialising, health.
Service Advisor / Administrator employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor / Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps us see how you'd fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Service Advisor / Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor / Administrator role. Highlight your experience with customer service and any relevant administrative skills that match what we're looking for.
Showcase Your Attention to Detail: Since accuracy is key in this role, emphasise your ability to perform quality checks and ensure completeness in your previous work. We love candidates who can demonstrate their meticulous nature!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like we do with our customers.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capita
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Advisor / Administrator. Familiarise yourself with processing customer ISA requests and the importance of meeting SLA deadlines. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Attention to Detail
Since the job involves performing quality checks and ensuring accuracy, be prepared to discuss your experience with detail-oriented tasks. Share specific examples where your attention to detail made a difference, whether in previous jobs or during your studies.
✨Showcase Your Customer Service Skills
This role is all about providing excellent service to customers. Think of times when you've gone above and beyond for a customer or resolved a tricky situation. Highlight these experiences to demonstrate your ability to handle customer interactions effectively.
✨Prepare Questions About Compliance
Given the regulatory and legal frameworks involved, come up with thoughtful questions about how the company ensures compliance. This shows that you understand the importance of these guidelines and are ready to contribute to maintaining them.