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- Tasks: Support clients with pension administration and guide your team in achieving daily goals.
- Company: Join Capita Pensions Solutions, a leading UK pension firm with over 50 years of experience.
- Benefits: Enjoy competitive salary, generous holiday, and flexible working options.
- Other info: Embrace a culture of inclusivity and career progression opportunities.
- Why this job: Make a real impact in a growing company while developing your skills in a supportive environment.
- Qualifications: Experience in pension administration and strong teamwork skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
We\’ve been looking after people\’s pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we’re perfectly positioned to support our clients. There has never been a better time to join Capita Pensions Solutions, as we’re experiencing a period of growth and have big plans for 2025 and beyond!
We’re on the lookout for several Senior Pensions Administrators to join our dynamic team. You\’ll have the chance to work with a variety of clients, supporting your team and manager in meeting daily KPIs. In this role, you will provide guidance on complex calculations and offer feedback and coaching to colleagues as needed.
Capita offers an exciting opportunity for experienced pensions administrators, with a competitive salary, ample opportunities for career progression, support, and training. We prioritise the wellbeing of our staff and promote a healthy work-life balance. While most of our colleagues enjoy the flexibility of working from home, there is also the option to work in the office on a hybrid basis, with pensions team locations in Darlington and Sheffield.
Job Description:
What you\’ll be doing:
- Check calculations and processes, completing all tasks in line with current work procedures.
- Support the team on complex casework, high value cases, and complaints.
- Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential.
- Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality
- Work within set Key Performance Indicators and quality standards.
- Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence.
- Participate in and promote good team communication and share knowledge and expertise with other team members.
What we’re looking for:
- Pension administration experience with knowledge and experience of DB pension schemes.
- Strong team work ethic, with experience coaching and mentoring others.
- Experience leveraging your pensions expertise to review and ensure the accuracy of others work.
- Excellent numeracy and data inputting skills, with proficiency in performing manual calculations.
- Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications).
- Skilled in managing complex queries and escalations.
- Excellent accuracy, attention to detail and quality management skills.
- Strong communication skills, including written communication skills in a variety of communication channels.
- Ability to work under pressure and towards tight deadlines.
This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency – please only apply if you have this.
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What’s in it for you:
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you.
Location: Home-Based – GBR, United Kingdom
Time Type: Full time
Contract Type: Permanent
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Senior Pensions Administrators employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrators
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of DB pension schemes and current trends in the industry. We want you to feel confident discussing complex calculations and casework, so practice makes perfect!
✨Tip Number 3
Show off your coaching skills! During interviews, highlight your experience mentoring others and how you've helped improve team performance. This is a key aspect of the Senior Pensions Administrator role, so make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Senior Pensions Administrators
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with DB pension schemes and your coaching skills. We want to see how your background aligns with what we’re looking for!
Show Off Your Skills: Don’t hold back on showcasing your numeracy and data inputting skills. Mention any specific IT systems you’ve used, especially if they relate to pensions administration. We love seeing those details!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your strong written communication skills. Remember, we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Capita
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit pension schemes and the specific services offered by Capita. Being able to discuss complex calculations and casework confidently will show that you're not just familiar with the basics, but that you can handle the intricacies of the role.
✨Show Off Your Coaching Skills
Since the role involves mentoring and providing feedback, be prepared to share examples of how you've successfully coached others in the past. Think about specific situations where your guidance made a difference, and be ready to discuss your approach to helping colleagues improve their performance.
✨Demonstrate Your Attention to Detail
In pensions administration, accuracy is key. Bring along examples of your work that highlight your attention to detail, especially in calculations and data inputting. You might even want to prepare a few scenarios where you identified errors and took corrective action to prevent them from happening again.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to managing complaints or tight deadlines. Prepare by thinking through how you would handle these scenarios, focusing on your problem-solving skills and ability to maintain quality under pressure. This will help you demonstrate that you can thrive in a dynamic environment.