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- Tasks: Lead a team in delivering top-notch pension administration and support client needs.
- Company: Join Capita Pension Solutions, a leading UK pension firm with a collaborative culture.
- Benefits: Enjoy 23 days holiday, company matched pension, and flexible working options.
- Why this job: Make a real impact by guiding a team and enhancing client relationships.
- Qualifications: Experience in pension administration and strong coaching skills required.
- Other info: Home-based role with opportunities for professional growth and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
We\\\’ve been looking after people\\\’s pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we’re perfectly positioned to support our clients. There has never been a better time to join Capita Pensions Solutions, as we’re experiencing a period of growth and have big plans for 2026 and beyond!
We’re on the lookout for several Senior Pensions Administrators to join our dynamic team. You\\\’ll have the chance to work with a variety of clients, supporting your team and manager in meeting daily KPIs. In this role, you will provide guidance on complex calculations and offer feedback and coaching to colleagues as needed.
Capita offers an exciting opportunity for experienced pensions administrators, with a competitive salary, ample opportunities for career progression, support, and training. We prioritise the wellbeing of our staff and promote a healthy work-life balance. While most of our colleagues enjoy the flexibility of working from home, there is also the option to work in the office on a hybrid basis, with pensions team locations in Darlington, Sheffield, Liverpool and Cheadle.
Job Title
Senior Pensions Administrator
What you\\\’ll be doing
- Check calculations and processes, completing all tasks in line with current work procedures.
- Support the team on complex casework, high value cases, and complaints.
- Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential.
- Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality.
- Work within set Key Performance Indicators and quality standards.
- Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence.
- Participate in and promote good team communication and share knowledge and expertise with other team members.
What We\\u2019re Looking For
- Pension administration experience with knowledge and experience of DB and/or DC pension schemes.
- Strong team work ethic, with experience coaching and mentoring others.
- Experience leveraging your pensions expertise to review and ensure the accuracy of others work.
- Excellent numeracy and data inputting skills, with proficiency in performing manual calculations.
- Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications).
- Skilled in managing complex queries and escalations.
- Excellent accuracy, attention to detail and quality management skills.
- Strong communication skills, including written communication skills in a variety of communication channels.
- Ability to work under pressure and towards tight deadlines.
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What’s In It For You
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
What We Hope You\\u2019ll Do Next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.
Location
Home-Based – GBR
United Kingdom
Time Type
Full time
Contract Type
Permanent
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Senior Pensions Administrator employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge, especially around Defined Benefit schemes and GMP. We want you to feel confident discussing your expertise and how it can benefit the team at Capita.
✨Tip Number 3
Showcase your coaching and mentoring skills during interviews. Talk about how you've helped others grow in their roles, as this aligns perfectly with what Capita is looking for in a Senior Pensions Administrator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Capita team.
We think you need these skills to ace Senior Pensions Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in pension administration, especially with Defined Benefit schemes. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and professional. Use examples that showcase your ability to communicate effectively across different channels.
Highlight Your Coaching Experience: If you've got experience in coaching or mentoring others, make it shine! We love seeing how you can support and develop a team, so share specific instances where you've made a positive impact.
Apply Through Our Website: Don't forget to hit that 'Apply now' button on our website! It’s the best way for us to get your application and start the conversation about how you can join our team.
How to prepare for a job interview at Capita
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit (DB) pension schemes and Guaranteed Minimum Pension (GMP). Being able to discuss these topics confidently will show that you’re not just familiar with the basics, but that you have the technical expertise needed for the role.
✨Showcase Your Coaching Skills
Since the role involves training and mentoring others, be prepared to share examples of how you've successfully coached team members in the past. Highlight specific situations where your guidance led to improved performance or skills development.
✨Demonstrate Attention to Detail
Prepare to discuss your experience with complex manual calculations and how you ensure accuracy in your work. You might even want to bring along a few examples of your previous work to illustrate your meticulous approach.
✨Communicate Effectively
Strong written and verbal communication skills are essential. Practice articulating your thoughts clearly and concisely, especially when discussing how you handle escalations or provide feedback. This will help you convey your professionalism and customer service focus during the interview.
