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- Tasks: Lead the development of capacity models and deliver impactful scenario modelling.
- Company: Join Capita, a leader in operational excellence and innovation.
- Benefits: Enjoy 25 days holiday, flexible working, and a supportive career path.
- Why this job: Make a real difference in public service through data-driven insights.
- Qualifications: Experience in data management and strong analytical skills required.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Join to apply for the Senior Operational Modeller role at Capita.
This range is provided by Capita. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary information is provided by Capita; the final offer will reflect skills and experience.
What you\’ll be doing
- Lead the development and maintenance of medium- to long-term capacity models to support operational delivery and strategic planning.
- Design and deliver scenario modelling to assess the impact of business changes, policy shifts, or demand fluctuations.
- Support the production of Impact Assessments by providing robust modelling and evidence-based insight.
- Translate complex modelling outputs into clear, actionable recommendations for senior stakeholders.
- Collaborate with MI, Business Modelling, and Operational teams to ensure alignment of modelling assumptions and data sources.
- Drive recruitment requirement forecasts through accurate workforce and demand modelling.
- Identify opportunities to improve modelling efficiency, automation, and scalability.
- Engage with internal and client stakeholders to understand business needs and ensure modelling outputs are fit for purpose.
- Document modelling assumptions, methodologies, and outputs using appropriate tools and techniques.
- Maintain up-to-date knowledge of modelling techniques, tools, and best practices relevant to capacity and operational forecasting.
- Contribute to the development of modelling standards, templates, and governance within the Performance Management function.
What we\’re looking for
- Demonstrated experience working in a fast-paced, client-focused environment within a Business Process Outsourcing (BPO) setting, with a strong understanding of service delivery dynamics and performance expectations.
- Experience working in or with government services or public sector organisations, with an understanding of their operational frameworks, stakeholder environments, and service delivery expectations.
- A strong leader and collaborative team player with a proven ability to build trusted relationships across all levels of the organisation, including senior stakeholders and client-facing teams.
- Excellent communication and interpersonal skills, with the ability to convey complex modelling concepts and data insights clearly to both technical and non-technical audiences.
- Demonstrated strength in analytical thinking and structured problem-solving, with a focus on applying data-driven approaches to operational and strategic challenges.
- Significant experience in data management, capacity modelling, and forecasting, particularly in medium- to long-term workforce and operational contexts.
- Deep expertise in data visualisation, statistical analysis, and modelling techniques, with hands-on experience using Microsoft Excel and other analytical or modelling tools to support business decision-making.
- Strong IT and mathematical skills, including the ability to work with large datasets, build scalable models, and apply quantitative methods to real-world scenarios.
- Excellent quality assurance, validation, and data linkage capabilities, ensuring the integrity, accuracy, and reliability of modelling outputs used to inform business-critical decisions.
About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC).
The purpose of the assessment is to understand how an illness or disability affects a person\\\’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What\\\’s in it for you?
- 25 days\\\’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks\\\’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- You\\\’ll get the chance to follow your chosen career path anywhere in Capita. You\\\’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we\\\’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you\\\’ll do next
Choose \\\”Apply now\\\” to fill out our short application, so that we can find out more about you.
We\\\’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.
At Capita, we\\\’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you\\\’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we\\\’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com
London, England, United Kingdom; Glasgow, Scotland, United Kingdom; Bristol, England, United Kingdom; Manchester, England, United Kingdom; Birmingham, England, United Kingdom — locations where this role has been posted recently.
Note: This job description is for Capita and HAAS operations and may be subject to change.
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Senior Operational Modeller employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Modeller
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational modelling. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, especially any modelling projects that demonstrate your analytical thinking and problem-solving abilities. Visual aids can really impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Operational Modeller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Operational Modeller role. Highlight your experience in capacity modelling and data analysis, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since you'll be translating complex modelling outputs for senior stakeholders, it's crucial to demonstrate your communication prowess. Use clear language and examples in your application to show us how you can convey technical concepts to non-technical audiences.
Highlight Relevant Experience: Don’t forget to mention any experience you've had in a fast-paced, client-focused environment, especially within BPO or public sector organisations. This will help us understand how well you can adapt to our operational dynamics.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Capita
✨Know Your Modelling Techniques
Make sure you brush up on the latest modelling techniques and tools relevant to capacity and operational forecasting. Be ready to discuss how you've applied these in past roles, especially in a BPO or public sector context.
✨Communicate Clearly
Practice explaining complex modelling concepts in simple terms. You’ll likely need to convey your insights to both technical and non-technical stakeholders, so being able to articulate your thoughts clearly is key.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical thinking and problem-solving abilities. Think of specific scenarios where you used data-driven approaches to tackle operational challenges, and be ready to share these during the interview.
✨Engage with Stakeholders
Demonstrate your experience in collaborating with various teams and stakeholders. Be prepared to discuss how you've built trusted relationships and ensured alignment on modelling assumptions and outputs in previous roles.