Senior Operational Communications Manager (UK and Ireland)

Senior Operational Communications Manager (UK and Ireland)

We are looking for a Senior Operational Communications Manager to join our team and support our UK and Ireland clients. In this role, you will develop and implement communication strategies that meet contractual requirements for specific clients. You will build and maintain strong relationships with Operational Directors and Heads of Service to ensure seamless communication and engagement. Join us at Capita and make a difference in how we connect with our clients.

Job Description

What’s in it for you?

• Competitive Salary: A remuneration package designed to be both competitive and rewarding
• Permanent
• Working Monday to Friday 9am to 5:30pm – 37.5 hours a week
• Hybrid working 1 day a week from our Leeds office. Frequent travel is also required to our various Capita sites including Ireland.

What will you deliver?

• Provide strategic counsel to senior leaders on all aspects of communication and engagement to help achieve business goals.
• Develop and deliver a communications strategy for the UK and Ireland operations that meets contractual client commitments and supports group, divisional, and country-specific requirements.
• Collaborate with key stakeholders to manage and contain reputational risk.
• Plan and execute change communications plans.
• Build strong relationships with internal and external stakeholders to ensure a comprehensive and joined-up approach to communications and engagement.
• Produce high quality, engaging content for a variety of communications channels, including long-form, short-form, and digital content.
• Provide a reliable point of contact for all communication queries.
• Monitor and evaluate communications and engagement activities and redefine to meet requirements as necessary.

Who are we looking for?

• Demonstrable experience of working in a fast-paced, complex environment.
• Authority and confidence to effectively challenge and influence senior stakeholders.
• Ability to meet challenging deadlines and manage competing priorities.
• Proven track record in the delivery of high-impact communications and engagement to deliver desired business outcomes.
• Proven track record in change communication.
• Strong intuition to identify stories – both positive, and issues that could escalate and cause reputational damage.

What will happen next:

• Choose ‘apply’ to submit a short application ensuring you add your contact number, email address, and CV so we can reach you easily.
• The team will then reach out to discuss the role in more detail.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you.

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