Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and deliver IT services while translating customer needs into effective service designs.
- Company: Dynamic consulting firm focused on innovative IT solutions.
- Benefits: Home-based work, inclusive culture, and opportunities for professional growth.
- Why this job: Join a team that champions service management and makes a real impact.
- Qualifications: Extensive service management experience and ITIL certification required.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
A consulting and services firm is looking for a Service Architect to design and deliver IT services. This role involves translating customer requirements into service designs, championing service management practices and providing consultancy to ensure services meet contractual obligations.
Ideal candidates will possess extensive experience in service management and ITIL certification, and strong customer focus. The position allows for home-based working and includes various employee benefits aimed at promoting inclusion and professional growth.
Senior IT Service Architect — ITIL & ServiceNow employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Architect — ITIL & ServiceNow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can highlight your past projects, especially those related to ITIL and ServiceNow. This gives potential employers a tangible sense of your skills and experience.
✨Tip Number 3
Prepare for interviews by practising common questions related to service architecture and customer focus. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you’ll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Senior IT Service Architect role!
We think you need these skills to ace Senior IT Service Architect — ITIL & ServiceNow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Senior IT Service Architect role. Highlight your ITIL certification and any relevant service management experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share examples of how you've successfully translated customer requirements into service designs in the past, and don’t forget to show off your customer focus!
Showcase Your Consultancy Skills: Since this role involves providing consultancy, make sure to include any relevant experiences where you've championed service management practices. We want to see how you’ve helped others meet their contractual obligations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer, including professional growth opportunities!
How to prepare for a job interview at Capita
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, and think of specific examples where you've improved service management practices.
✨Understand ServiceNow Like a Pro
Since this role involves ServiceNow, it’s crucial to demonstrate your familiarity with the platform. Prepare to talk about any projects you've worked on using ServiceNow, and be ready to explain how you’ve leveraged its features to enhance service delivery.
✨Translate Customer Needs into Solutions
Practice articulating how you would translate customer requirements into effective service designs. Think of scenarios where you've successfully done this in the past, and be prepared to share those stories during the interview.
✨Showcase Your Consultancy Skills
This role requires strong consultancy skills, so be ready to discuss how you've provided value to clients in previous positions. Highlight your ability to listen, understand client needs, and offer tailored solutions that meet contractual obligations.
