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For Companies At a Glance
- Tasks: Resolve complex network issues and support teams in a dynamic environment.
- Company: Join Capita, a leader in technology solutions and network operations.
- Benefits: Enjoy flexible working options, competitive salary, and professional development opportunities.
- Why this job: Be part of a collaborative culture that values innovation and problem-solving.
- Qualifications: 5+ years in network engineering with Cisco/Juniper certifications preferred.
- Other info: Out-of-hours support required; ideal for tech enthusiasts ready to tackle challenges.
The predicted salary is between 48000 - 72000 £ per year.
The Senior Network Engineer is responsible for resolving highly complex network faults and acting as a final point of escalation for 1st, 2nd, and 3rd Line teams. This role involves identifying and resolving complex network issues, delivering service requests, and performing network upgrades.
Responsibilities
- Ensure all escalated and Major Incidents are resolved within the Senior operations team or managed in conjunction with Technology partners.
- Maintain an in-depth understanding of all customer networks.
- Identify and manage escalated faults with 3rd party suppliers for major incidents.
- Design and implement changes to existing customer networks to improve performance.
- Complete LLD reviews of new customers/projects as part of the operational acceptance process.
- Prioritize network improvement changes according to risk.
- Review and approve network changes to be presented to CAB.
- Collaborate with the Platform Engineering team to enhance network performance and resiliency.
- Support design and project teams on major projects for new and existing customers.
- Update technical documentation and diagrams for existing customers and services.
- Provide training, guidance, and support to other Capita teams.
- Provide out-of-hours support via a 24/7 rota as required.
- Manage and resolve incidents and service requests within contractual SLAs.
About You
- Technically skilled to Cisco CCNP/Juniper JCIP level, with certification or working towards CCIE/JNCIE.
- 5+ years of experience in a 3rd line network engineering role.
- Experience in network security (e.g., Cisco ASA, Juniper, Palo Alto, Fortinet).
- Experience with load balancers (e.g., F5 Big-IP).
- Strong understanding of IP, MPLS, SDWAN, BGP, OSPF, ISIS, Wi-Fi within a managed service provider environment.
- Creative problem-solving skills to improve customer performance.
- Ability to design, implement, and document network improvements.
- Excellent knowledge of network monitoring systems, protocols, and techniques.
- Experience managing major incidents and conducting root cause analysis.
- Self-managed and team-oriented.
- ITIL Foundation certification preferred.
Senior Engineer Network Operations employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Engineer Network Operations
✨Tip Number 1
Familiarise yourself with the latest network technologies and trends, especially those related to Cisco and Juniper. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the industry through platforms like LinkedIn or local tech meetups. Engaging with others can provide insights into the role and may even lead to referrals, which can significantly enhance your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex network issues in the past. Highlighting your problem-solving skills and experience with major incidents will show that you’re capable of handling the responsibilities of the Senior Network Engineer role.
✨Tip Number 4
Research StudySmarter’s current projects and initiatives. Understanding our goals and challenges will allow you to tailor your discussions during interviews, showcasing how your skills can directly contribute to our success.
We think you need these skills to ace Senior Engineer Network Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in network engineering, particularly your skills with Cisco and Juniper technologies. Emphasise your problem-solving abilities and any major incidents you've managed.
Craft a Strong Cover Letter: In your cover letter, explain why you're the perfect fit for the Senior Network Engineer role. Mention specific experiences that demonstrate your ability to resolve complex network issues and collaborate with teams.
Showcase Technical Skills: Clearly list your technical certifications and relevant experience, such as your CCNP or any progress towards CCIE/JNCIE. Highlight your familiarity with network security tools and protocols like BGP and OSPF.
Prepare for Technical Questions: Anticipate technical questions related to network operations and incident management. Be ready to discuss your approach to resolving major incidents and how you ensure network performance improvements.
How to prepare for a job interview at Capita
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise, especially in Cisco and Juniper technologies. Be prepared to discuss specific projects where you've resolved complex network issues or implemented significant upgrades.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've creatively solved network problems in the past. Discuss your approach to identifying root causes and how you managed major incidents, as this will show your capability to handle high-pressure situations.
✨Understand the Company’s Network Environment
Research the company's existing network infrastructure and be ready to discuss how your experience aligns with their needs. This shows that you're proactive and genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making process during network faults or escalations. Practise articulating your thought process clearly, as this will demonstrate your analytical skills and ability to work under pressure.
