Senior Content Designer

Job title

Senior Content Designer

Job Description

Please note that this role is a fixed term contract until 31st August 2026.

What you’ll be doing

• Collaborate with other designers, product managers, developers, and other stakeholders to execute design solutions that meet user and business needs and technical constraints in an agile environment.
• Assess solution options and evangelise user-centered design solutions that both achieve strategic business goals and meet operational requirements.
• Controls, monitors, and evaluates content to ensure quality, consistency and accessibility of messages and optimal use of chosen media. Understands and manages risks associated with publishing content.
• Reviews work of others and takes responsibility for ensuring appropriate publication.
• Understand the requirements of the intended audience in collaboration with clients and/or representatives of the intended audience. Collaborate with subject matter experts to define specific content requirements.
• Manage the authoring process and the interaction with editorial and publication processes.
• Create a sustainable way to create consistent content such as style guides, content templates and frameworks.
• Create content governance plan and use guidelines in accordance to GDS best practices.
• Evangelise and promote cross‑collaboration to ensure effective outcomes within the given time frame with the end users in mind.
• Encourage ways to peer review to ensure quality assurance throughout the project lifecycle.
• Lead, plan and facilitate collaborative stakeholder and/or customer workshops that support and drive the project forward.
• Analyse data from user research with the user researcher(s) and make decisions on how to improve a product’s design.
• Assist in user research and usability testing, help maintain design consistency across platforms, participate in design reviews, and provide constructive feedback.
• Demonstrate good interpersonal skills and presentation skills to communicate with clients / project teams clearly and eloquently.
• Plan and drive content design activities, providing expert advice and guidance to support the adoption of agreed approaches.

What we are looking for

• Committed content designer with a proven track record, preferably working within local or central government or experience with complex systems.
• Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
• Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues.
• Familiarity of GDS, design thinking, UCD methodologies and principles, as well as social sciences.
• Strong understanding of applying a variety of content writing styles, content guidelines and how to create guidance for content.
• Strong understanding of the diversity of users and the need to make services, products, policies and designs usable and accessible for everyone.
• Communicates fluently, orally and in writing, and can present complex information to both technical and non‑technical audiences (external and internal clients).
• Applies active listening and emotional intelligence whilst communicating to colleagues and clients to build effective interactions.
• Champions collaboration between stakeholders who share common objectives.
• Plans, schedules and monitors work to meet time and quality targets.
• Rapidly absorbs new information and applies it effectively.
• Comprehends corporate processes, ways of working and shares a positive outlook.
• Maintains awareness of developing technologies and their application and takes some responsibility for driving own development.
• Driven and possess the skills to perform effectively both as an individual contributor and collaboratively in a group setting.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people‑based services underpinned by market‑leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

What’s in it for you

• 23 days’ holiday pro rata with the opportunity to buy extra leave.
• Home‑based working.
• Company‑matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You\’ll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location

United Kingdom

Time Type

Full time

Contract Type

Fixed Term (Fixed Term)