Capita seeks a hands-on Operations AWS Senior UX Specialist to shape citizen and agent experiences in contact centres, blending Amazon Connect customization, UX design and service optimization across public sector and regulated environments.
You will configure flows, integrate systems, lead omnichannel journeys, and use real-time analytics to drive improvements, ensuring accessibility and security standards across voice, chat and digital channels.
#J-18808-LjbffrSenior AWS UX Designer — Contact Center Innovation employer: Capita
Capita's Gas Safe Register is an exceptional employer, offering a supportive work culture that prioritises safety and employee well-being. With competitive benefits including a company car, generous holiday allowance, and opportunities for community engagement through volunteering, employees are encouraged to grow both personally and professionally in the vibrant Colchester area. The commitment to diversity and inclusion further enhances the workplace environment, making it a rewarding place for gas professionals to thrive.
