At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company committed to inclusivity and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Work in a dynamic environment with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills are essential.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Tunbridge Wells (to be considered for this role you must live in TN34 - 40 postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the TN34 - 40 postcode area
- Schedule flexibility to work required evening and weekend hours
Location
Tunbridge Wells, United Kingdom
Employment Details
Time Type: Full time
Contract Type: Permanent
Equal Opportunity Statement
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
Field Enforcement Officer in Royal Tunbridge Wells employer: Capita
Join a dynamic team as a Field Enforcement Officer in Tunbridge Wells, where you will have the opportunity to make a real difference in local communities while enjoying a flexible work schedule and a competitive salary of £31,650. With comprehensive training, generous holiday allowances, and a supportive work culture that prioritises employee wellbeing and diversity, this role offers not just a job, but a pathway for personal and professional growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role of Field Enforcement Officer. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to engage with a variety of people. Try role-playing scenarios with friends or family to build your confidence in discussing TV licence requirements and solutions.
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you've had to stay calm and professional in tricky situations. This will demonstrate your ability to handle the diverse challenges you might face on the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Enforcement Officer in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Enforcement Officer role. Highlight your communication skills and any experience you have in customer service or problem-solving, as these are key for this position.
Showcase Your Flexibility:Since the job requires working evenings and weekends, mention your availability clearly. We love candidates who can adapt their schedules to meet customer needs, so let us know how you can fit into our flexible working hours.
Be Professional and Personable:In your written application, convey a friendly yet professional tone. We’re looking for someone who can engage with customers from all backgrounds, so let your personality shine through while maintaining professionalism.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Enforcement Officer. Familiarise yourself with the job description, especially the key tasks like communicating with customers and managing payment plans. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves engaging with people from various backgrounds, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in challenging situations. This will demonstrate your strong communication skills and ability to stay calm under pressure.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems independently. Be ready to discuss these during the interview, as the role requires good judgement and a problem-solving mindset. Highlighting your past experiences will show that you can handle the challenges that come with the job.
✨Emphasise Flexibility and Independence
Since the position allows for a flexible working schedule, be prepared to discuss how you manage your time effectively. Share examples of how you've worked independently in previous roles, and express your willingness to adapt to the required evening and weekend hours.
