At a Glance
- Tasks: Manage customer interactions and ensure a top-notch experience while hitting your KPIs.
- Company: Join Capita, a leader in customer service with a supportive culture.
- Benefits: Enjoy hybrid work, competitive pay, and a chance to grow your skills.
- Other info: Permanent role with great opportunities for personal and professional growth.
- Why this job: Make a real difference in customer satisfaction while working flexibly.
- Qualifications: Strong communication skills and a knack for empathy are essential.
The predicted salary is between 25000 - 32000 € per year.
Capita is looking for a Southern Water Customer Service Advisor based in Rotherham. This position is hybrid, requiring two days on-site and allows three days of remote work. The successful candidate will manage customer interactions effectively, meet KPIs, and ensure a high-quality customer experience.
Essential skills include:
- Excellent communication
- Empathy
- Data handling
This is a full-time, permanent role with a starting date of April 27, 2026.
Hybrid Customer Service Advisor - Growth & Mentoring in Rotherham employer: Capita
Capita is an excellent employer that values its employees by offering a supportive work culture and opportunities for personal and professional growth. With a hybrid working model based in Rotherham, employees enjoy the flexibility of remote work while being part of a dynamic team dedicated to delivering exceptional customer service. The company fosters a collaborative environment where your contributions are recognised, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Advisor - Growth & Mentoring in Rotherham
✨Tip Number 1
Get to know the company culture! Research Capita and Southern Water to understand their values and how they operate. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer interactions, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills before your interview.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle difficult customer situations or meet KPIs. We recommend jotting down your experiences and examples that highlight your problem-solving abilities and customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the Hybrid Customer Service Advisor role. Don’t miss out on this opportunity!
We think you need these skills to ace Hybrid Customer Service Advisor - Growth & Mentoring in Rotherham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hybrid Customer Service Advisor role. Highlight your communication skills and any experience you have in customer service, as these are key for us at Capita.
Showcase Your Empathy:In your application, don’t forget to demonstrate your empathy and understanding of customer needs. Share examples of how you've handled customer interactions in the past to show us you can provide a top-notch experience.
Be Data Savvy:Since data handling is essential for this role, mention any relevant experience you have with managing data or using customer service software. We want to see that you can meet KPIs effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Capita
✨Know the Company Inside Out
Before your interview, take some time to research Capita and Southern Water. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully managed customer interactions. Highlight how you used empathy and clear communication to resolve issues and enhance customer satisfaction.
✨Prepare for KPI Discussions
Since meeting KPIs is crucial for this role, be ready to discuss how you've met or exceeded targets in previous positions. Use specific metrics to illustrate your achievements and demonstrate your ability to contribute to the team's success.
✨Practice Remote Work Scenarios
Given the hybrid nature of the job, think about how you would manage your time and productivity while working remotely. Be prepared to discuss strategies you’ve used in the past to stay organised and maintain high-quality service, even when working from home.
