At a Glance
- Tasks: Support resource planning and analysis to optimise efficiency and effectiveness.
- Company: Join Capita Health Assessment Advisory Service, a leader in health assessments.
- Benefits: Competitive salary, generous holiday, and opportunities for professional growth.
- Other info: Enjoy a supportive and inclusive work environment with diverse career paths.
- Why this job: Make a real impact by improving operational efficiency from the comfort of your home.
- Qualifications: Experience in forecasting and strong analytical skills required.
The predicted salary is between 35000 - 35000 £ per year.
We are now recruiting for a Resource Planning Analyst to join our busy and growing team at Capita Health Assessment Advisory Service (HAAS). The successful candidate will support the creation and maintenance of an accurate resource model and business plans that will maximise resource utilisation and efficiency aligned to the generated forecast. This is a full time, home based role.
What you'll be doing:
- Support the maintenance of planning tools, methodologies, and processes to enable effective short-, medium- and long-term supply and demand management.
- Maintain operational plans, incorporating demand and supply drivers, and provide structured analysis and commentary to inform operational decisions.
- Undertake detailed variance and root cause analysis to improve forecast accuracy and enhance planning effectiveness.
- Support accurate data collation and modelling of impact assessments.
- Ensure planning activities are aligned to the Capita Operations Management Framework (OMF) and adhere to defined best practice standards.
- Identify and escalate performance risks, providing data-led insight and supporting the development of mitigation actions.
- Contribute to the optimisation of operational resource through the identification of efficiency opportunities, improved utilisation, and reduction of performance leakage.
What we're looking for:
Essential:
- Experience in forecasting, workforce planning, or performance analysis within an operational environment.
- Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics.
- Proficiency in Microsoft Excel, with the ability to analyse, manipulate, and interpret large datasets.
- Strong analytical and problem-solving capability, with experience applying structured modelling and analysis techniques.
- Experience working with SLAs, KPIs, and performance frameworks.
- Ability to interpret complex data and translate findings into clear, structured insight and actionable recommendations.
- Strong organisational and time management skills, with the ability to prioritise competing demands and meet deadlines.
- Adaptable and responsive to changing business priorities and operational requirements.
Desirable:
- Experience working within a Workforce Management (WFM) environment or similar operational planning function.
- Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models.
- Experience using workforce planning, scheduling, or forecasting systems (e.g. WFM tools, BI platforms).
- Exposure to automation, data visualisation, or reporting tools (e.g. Power BI or similar).
- Awareness of industry best practice in forecasting, capacity planning, and operational performance management.
About HAAS:
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.
What’s in it for you?
- A competitive salary of up to £35,000 p/a.
- 25 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team.
Location: Home-Based - GBR, United Kingdom
Time Type: Full time
Contract Type: Permanent
Resource Planning Analyst employer: Capita
Capita's Gas Safe Register is an exceptional employer, offering a supportive work culture that prioritises safety and employee well-being. With competitive benefits including a company car, generous holiday allowance, and opportunities for community engagement through volunteering, employees are encouraged to grow both personally and professionally in the vibrant Colchester area. The commitment to diversity and inclusion further enhances the workplace environment, making it a rewarding place for gas professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Capita!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Resource Planning Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Capita, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Capita
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Capita’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
