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- Tasks: Manage ticket workflows and provide top-notch technical support.
- Company: Leading UK consulting firm with a focus on innovation.
- Benefits: Competitive salary, 23 days holiday, paid volunteering, and training opportunities.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in helpdesk environments and familiarity with ServiceNow and Power BI.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading consulting firm in the UK seeks a Technical Support Coordinator. The role involves managing ticket workflows, providing technical support, and ensuring effective communication.
Ideal candidates will have experience in a helpdesk environment and familiarity with tools like ServiceNow and Power BI.
This position offers competitive salary, training opportunities, and benefits such as 23 days of holiday and paid volunteering days.
Remote ServiceNow Support Coordinator employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote ServiceNow Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the consulting world and let them know you're on the hunt for a role like the ServiceNow Support Coordinator. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills related to ServiceNow and Power BI, and be ready to discuss your helpdesk experience. We want you to shine when it comes to showcasing your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote ServiceNow Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a helpdesk environment and any familiarity with ServiceNow or Power BI. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Coordinator role and how your background makes you a perfect fit. We love seeing genuine enthusiasm and a bit of personality!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since the role involves effective communication. Avoid jargon unless it’s relevant to the job!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita
✨Know Your Tools
Familiarise yourself with ServiceNow and Power BI before the interview. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and readiness for the position.
✨Showcase Your Helpdesk Experience
Prepare specific examples from your previous helpdesk roles where you successfully managed ticket workflows or resolved technical issues. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Communication is Key
Since effective communication is crucial for this role, practice articulating your thoughts clearly. Think of scenarios where you had to explain technical issues to non-technical users and how you ensured they understood.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the company's approach to training. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
