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- Tasks: Lead the creation of a new ServiceNow helpdesk and manage incident resolution.
- Company: Top consulting firm in Greater London with a focus on public sector solutions.
- Benefits: Attractive salary, generous leave policies, and supportive work environment.
- Why this job: Shape the future of service management while making a difference in the public sector.
- Qualifications: Experience in helpdesk management and ServiceNow administration required.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 48000 - 52000 £ per year.
A leading consulting firm in Greater London seeks a Technical Helpdesk Manager. The role involves establishing a new ServiceNow helpdesk, overseeing incident management, and collaborating with stakeholders to enhance service quality.
Candidates should have experience in helpdesk management, ServiceNow administration, and service management practices.
The job offers a salary of £50,000 per annum and various employee benefits including generous leave policies.
Remote ServiceNow Helpdesk Manager - Public Sector employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote ServiceNow Helpdesk Manager - Public Sector
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in helpdesk management. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge and incident management practices. We recommend creating a list of common interview questions and practising your answers. Confidence is key!
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight specific examples from your past roles that demonstrate your skills in helpdesk management and service quality enhancement.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Remote ServiceNow Helpdesk Manager - Public Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk management and ServiceNow administration. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about establishing a new ServiceNow helpdesk and how your background makes you the perfect fit for this role. Let us know what excites you about working with us!
Showcase Your Stakeholder Collaboration Skills: Since the role involves collaborating with stakeholders, make sure to include examples of how you've successfully worked with different teams in the past. We love to see teamwork in action, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Capita
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with its features, functionalities, and best practices in helpdesk management. Being able to discuss specific examples of how you've used ServiceNow in past roles will show that you're not just familiar with the tool, but that you can leverage it effectively.
✨Showcase Your Incident Management Skills
Prepare to discuss your experience with incident management processes. Think of specific scenarios where you successfully resolved issues or improved service quality. This will demonstrate your ability to oversee a helpdesk and manage incidents efficiently, which is crucial for the role.
✨Engage with Stakeholders
Since collaboration with stakeholders is key, be ready to talk about how you've worked with different teams in the past. Share examples of how you’ve gathered feedback, implemented changes, or enhanced service delivery through stakeholder engagement. This will highlight your communication skills and your ability to work in a team-oriented environment.
✨Understand the Public Sector Landscape
Research the public sector's unique challenges and requirements. Be prepared to discuss how your experience aligns with these needs and how you can contribute to improving service quality in this context. Showing that you understand the nuances of the public sector will set you apart from other candidates.
