Capita is seeking a senior leader to own the design, mobilisation and ongoing operation of the Contact Centre operating model. You will drive the service blueprint, align across voice, email, chat, automation‑enabled journeys and other channels, and lead end‑to‑end workshops with clients and partners.
You will ensure operational readiness, drive performance management including CSAT and SLA/KPI tracking, and collaborate with technical and operational teams to translate capability into
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Remote Omnichannel Contact Centre Lead employer: Capita
Capita Pension Solutions is an excellent employer, offering a dynamic work culture that prioritises accuracy and data integrity in the pensions sector. With a strong focus on employee growth, you will have the opportunity to advance within a growing consulting practice while working remotely on complex projects that make a meaningful impact. The supportive environment encourages continuous learning and collaboration, making it a rewarding place to develop your career.
