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For Companies At a Glance
- Tasks: Manage inbound calls and provide tailored financial solutions to customers.
- Company: Leading service provider in Preston with a commitment to excellent customer service.
- Benefits: Competitive salary, career progression opportunities, and potential for remote work.
- Why this job: Join a dynamic team and make a meaningful impact on clients' financial well-being.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider in Preston is seeking a Customer Banking Agent to manage inbound calls and provide tailored financial solutions. You will educate customers on various services, handle complaints, and support vulnerable clients.
This full-time role offers a competitive salary, internal career progression opportunities, and the potential for remote work after a qualifying period.
Join a dynamic team committed to delivering excellent customer service and achieving meaningful outcomes for clients.
Remote-Eligible Customer Banking Advisor – Inbound Support employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote-Eligible Customer Banking Advisor – Inbound Support
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Banking Advisor, you'll be handling calls and educating customers. Role-play with a friend or use online resources to sharpen your ability to explain financial solutions clearly and confidently.
✨Tip Number 3
Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've successfully handled complaints or supported clients, especially vulnerable ones.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote-Eligible Customer Banking Advisor – Inbound Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and banking. We want to see how you've handled calls and provided solutions in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Customer Banking Advisor, communication is key. In your application, highlight any experience you have in educating clients or resolving complaints. We want to know how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our dynamic team dedicated to excellent customer service!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you brush up on the financial services offered by the company. Familiarise yourself with common banking terms and solutions so you can confidently discuss how you would educate customers and handle their inquiries.
✨Showcase Your Empathy
As a Customer Banking Advisor, you'll be dealing with various clients, including vulnerable ones. Prepare examples from your past experiences where you've demonstrated empathy and understanding. This will show that you can provide tailored support and handle complaints effectively.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for managing inbound calls and ensuring customers feel heard and valued.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
