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- Tasks: Lead the design of a new Recruitment Shared Service using cutting-edge tech and automation.
- Company: Capita, a leader in consulting and digital services with a commitment to innovation.
- Benefits: Competitive salary, career growth, and the chance to shape recruitment for thousands.
- Why this job: Make a real impact on recruitment processes and influence major government transformations.
- Qualifications: 5-8 years in recruitment operations and strong stakeholder management skills required.
- Other info: Opportunity to work with AI and ERP platforms in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Why this Role Matters: Recruitment Shared Service using modern ERP and digital. You will shape the end-to-end experience for a large and diverse workforce. You will define how digital, AI and automation elevate Recruitment services. Own the full Recruitment Services Operating Model across people, process, data, and technology.
Recruitment Service Design, SOPs & Process Architecture
- Represent Capita Recruitment services within the End User Forum.
- Provide recruitment specific inputs into training design, testing scripts, and readiness materials.
- Support up to three cutover rehearsals.
- Lead resolution of Recruitment design issues during hypercare.
What We’re Looking for:
Essential Experience
- 5–8 years’ leadership experience in recruitment operations, shared services or service design.
- Strong understanding of recruitment processes, compliance, and large scale workforce demands.
- Experience translating complex requirements into operating models.
- Experience with ERP platforms (Oracle Fusion desirable).
- Strong facilitation and stakeholder management capability.
- Eligible for Security Clearance (Level 2).
Desirable Experience
- Experience designing recruitment processes within ERP platforms, ideally Oracle Fusion (Recruit & Onboarding), or equivalent enterprise HRIS such as Workday, SAP SuccessFactors, or Cornerstone.
- Background in large scale, high volume recruitment operations, including requisition management, talent pipelines, onboarding, vetting, and compliance.
- Experience designing shared services or centralised recruitment operating models within complex organisations or multi-partner environments.
- Exposure to digital recruitment ecosystems, such as ATS platforms, automation tools, interview scheduling systems, and candidate experience technologies.
- Knowledge of recruitment compliance frameworks (e.g., right to work, security vetting, pre-employment screening, public sector audit requirements).
- Familiarity with AI enabled recruitment tools such as skills matching engines, chatbots, workflow automation, and candidate screening technologies.
- Experience developing recruitment SOPs, process maps, service catalogues and MI frameworks that support performance, quality, and user centric design.
- Involvement in design authorities or governance forums, particularly within transformation programmes or ERP implementations.
- Experience contributing to cutover planning, training, testing, and early life support during system or service go lives.
- Strong stakeholder engagement across HR, operational teams, unions (where relevant), and technology groups.
What Makes This Opportunity Unique
- Greenfield ownership — design a brand new Recruitment Shared Service from scratch.
- High visibility with senior Capita and client leaders on a major government transformation.
- Cutting edge tech ecosystem including Oracle Fusion, automation and AI.
- End to end influence from operating model design to testing, cutover and hypercare.
- Significant workforce impact shaping recruitment, vetting and onboarding for thousands of users.
- Long term transformation runway with ongoing opportunity to refine and evolve the service.
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Recruitment Services Functional Lead employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment Services Functional Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the recruitment field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your digital game on! Familiarise yourself with the latest recruitment tech and tools, especially those mentioned in the job description. Showing that you’re savvy with ERP platforms like Oracle Fusion can really set you apart.
✨Tip Number 3
Prepare for interviews by practising common questions related to recruitment operations and service design. Think about how you can showcase your leadership experience and stakeholder management skills – they’re key for this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Recruitment Services Functional Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Recruitment Services Functional Lead role. Highlight your relevant experience in recruitment operations and service design, and don’t forget to mention any specific ERP platforms you’ve worked with!
Showcase Your Leadership Skills: We want to see your leadership experience shine through! Share examples of how you've led teams or projects in recruitment operations, especially in high-volume environments. This will help us understand your capability to shape our new Recruitment Shared Service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate a well-structured application that’s easy to read and highlights your key skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Capita
✨Know Your Recruitment Processes
Make sure you brush up on your understanding of recruitment processes, compliance, and large-scale workforce demands. Be ready to discuss how you've translated complex requirements into effective operating models in your previous roles.
✨Showcase Your Tech Savvy
Familiarise yourself with ERP platforms like Oracle Fusion or similar HRIS systems. Be prepared to share examples of how you've used technology to enhance recruitment services, especially in areas like automation and AI.
✨Engage Stakeholders Effectively
Highlight your experience in stakeholder management. Think of specific instances where you've successfully engaged with HR teams, operational staff, or even unions to drive recruitment initiatives forward.
✨Demonstrate Your Design Skills
Be ready to discuss your experience in designing recruitment processes and SOPs. Bring examples of process maps or service catalogues you've developed that support performance and user-centric design.
