Recruitment & Learning Services Lead

Join Capita Public Service as a Recruitment & Learning Services Functional Lead. Capita is seeking an experienced Recruitment & Learning Services Functional Lead to lead the design and implementation of Recruitment & Learning Services for a strategic client programme. This is a unique opportunity to shape high-quality service delivery and user experience in a multi-phase transformation initiative.

Reporting to the Capita Operations Workstream Lead, you will lead the development of Capita’s Recruitment & Learning Services service design, ensuring alignment with client requirements and Capita’s solution capabilities. You’ll manage a team of Functional Analysts & SMEs, contribute to the Capita Service Blueprint and Operating Model, and oversee the creation of Standard Operating Procedures and test scripts. Your work will be central to delivering a seamless, user-centric service experience across Capita and its strategic client.

What you’ll be doing

• Lead the detailed design and implementation of Recruitment & Learning Services service models
• Collaborate with the End-User Forum to iterate and present service designs
• Ensure seamless integration with external service elements and Capita’s technical solutions
• Manage the development of detailed SOPs and support testing and training preparation
• Oversee the transition plan and dress rehearsals for Recruitment & Learning Services cutover
• Resolve service design issues and support early operational troubleshooting
• Align service design with ERP capabilities and minimise bespoke development
• Facilitate workshops with client and third-party SMEs to integrate service elements
• Support quality assurance and compliance with internal and external service standards

What we’re looking for

Essential Skills & Experience

• Expertise in shared service design and implementation for Recruitment & Learning Services
• Experience in developing SOPs and supporting service testing and training
• Familiarity with ERP platforms and service transition planning
• Strong stakeholder engagement and negotiation skills across multi-party environments
• Knowledge of Government Digital Service (GDS) methodology and service lifecycle

Desirable Skills & Experience

• Experience with Oracle Fusion ERP implementations
• Background in phased service transfers and interim service states
• Experience incorporating WCAG 2.2 Accessibility standards into service design
• MSP and/or PRINCE2 certified
• Experience in post-transition hypercare support strategies

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Salary of up to £79,000 plus benefits. Home-based position. 23 days’ holiday (rising to 27) with the opportunity to buy extra leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.