Capita is looking for experienced Call Centre Trainers to deliver engaging training to customer service teams across the UK. You will lead new starter inductions, cross-skilling, and refresher training, using both virtual and classroom formats.
The role involves assessing competence through coaching and role plays, maintaining training records, and supporting large-scale recruitment and mobilisation across multiple service lines.
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Public Sector Contact Centre Trainer & Onboarding Lead employer: Capita
Capita Pension Solutions is an excellent employer, offering a dynamic work culture that prioritises accuracy and data integrity in the pensions sector. With a strong focus on employee growth, you will have the opportunity to advance within a growing consulting practice while working remotely on complex projects that make a meaningful impact. The supportive environment encourages continuous learning and collaboration, making it a rewarding place to develop your career.
