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For Companies At a Glance
- Tasks: Lead the development of innovative ServiceNow solutions and manage cross-functional teams.
- Company: Join Capita, a leader in delivering high-quality services and fostering innovation.
- Benefits: Enjoy opportunities for professional growth, mentorship, and a dynamic work environment.
- Why this job: Be at the forefront of AI integration and product innovation in a fast-paced setting.
- Qualifications: Experience with ServiceNow platforms and strong leadership skills are essential.
- Other info: Stay ahead of industry trends and drive impactful changes within the organisation.
The predicted salary is between 43200 - 72000 £ per year.
Head of Product – Service Now
As the Product owner for ServiceNow Enterprise Platform, you will lead the strategic development and productisation of enterprise-scale ServiceNow solutions across a broad MSP client base. You will lead cross-functional teams to develop and deliver products that meet business objectives. By analysing the competition and gathering user insights, you will ensure continuous improvement throughout the product\’s lifecycle.
A key focus of this role is leveraging Agentic AI capabilities, intelligent, autonomous agents that can perceive, reason, and act to enhance automation, decision-making, and user experience across the ServiceNow ecosystem.
You’ll work at the intersection of product innovation, AI integration, and service orchestration to ensure that the platform delivers intelligent, scalable, and adaptive services.
Role Overview: We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. This role is pivotal in driving our ServiceNow initiatives, ensuring the delivery of high-quality services, and fostering innovation within the organization.
What you will be doing:
- Developing and implementing the overall ServiceNow product strategy for Capita, aligning with business objectives and goals.
- Leading and managing the ServiceNow product team, providing guidance, mentorship, and support to ensure high performance and professional growth.
- Overseeing the design, deployment, and management of ServiceNow solutions, ensuring scalability, reliability, and security.
- Collaborating with cross-functional teams to drive ServiceNow adoption and integration across the organization.
- Monitoring and optimize ServiceNow performance, costs, and resource utilization to achieve operational efficiency.
- Stay updated with the latest ServiceNow technologies and trends, and recommend improvements and innovations.
What we are looking for:
- Proven experience as a Product Owner for enterprise ServiceNow platforms in an MSP or SaaS environment.
- Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture.
- Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks.
- Track record of driving product strategy and roadmap execution with AI or data-driven product enhancements.
- Experience in productising AI capabilities or building go-to-market strategies around intelligent services.
Product Manager employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in ServiceNow and Agentic AI. Understanding how these technologies are evolving will not only help you in interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or connect on LinkedIn to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've led cross-functional teams in previous roles. Highlighting your leadership skills and ability to drive product strategy will be crucial in showcasing your fit for this position.
✨Tip Number 4
Research StudySmarter's current products and initiatives. Being knowledgeable about our offerings and how they align with the ServiceNow platform will show your genuine interest in joining our team.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Product Owner, particularly in enterprise ServiceNow platforms. Emphasise your leadership skills and any specific projects where you have successfully implemented AI capabilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for product management and innovation. Discuss how your background aligns with the role's requirements, especially your understanding of Agentic AI and your experience in driving product strategy.
Showcase Relevant Achievements: Include specific examples of your past achievements related to ServiceNow solutions. Highlight any metrics or outcomes that demonstrate your ability to lead cross-functional teams and deliver high-quality services.
Research the Company: Familiarise yourself with the company's mission, values, and recent developments in their ServiceNow initiatives. This knowledge will help you tailor your application and show genuine interest in the role.
How to prepare for a job interview at Capita
✨Showcase Your Product Management Experience
Be prepared to discuss your previous experience as a Product Owner, particularly in enterprise ServiceNow platforms. Highlight specific projects where you led cross-functional teams and how you aligned product strategies with business objectives.
✨Demonstrate Understanding of AI Integration
Since the role focuses on leveraging Agentic AI capabilities, make sure to articulate your understanding of autonomous agents and cognitive automation. Share examples of how you've integrated AI into product strategies or enhancements in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making processes. Think about challenges you've faced in product management and how you overcame them, especially in relation to ServiceNow solutions.
✨Research the Company and Its Competitors
Familiarise yourself with the company's position in the market and its competitors. Be ready to discuss how you would analyse competition and gather user insights to drive continuous improvement in the product's lifecycle.
