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For Companies At a Glance
- Tasks: Help customers in financial difficulty with guidance and solutions.
- Company: Leading financial services company in Preston with a supportive environment.
- Benefits: Salary of £24,043.50 pro-rata, training opportunities, no evenings or weekends.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Excellent communication skills and experience in collections or call centres.
- Other info: 6-month fixed term contract with a focus on work-life balance.
The predicted salary is between 24043 - 24043 £ per year.
A leading financial services company in Preston is seeking a Collections Advisor on a 6-month fixed term contract. You will assist customers in financial difficulty, providing valuable guidance and solutions.
The role requires:
- Excellent communication skills
- Empathy
- Experience in collections or call centers
Attractive benefits include a salary of £24,043.50 pro-rata, training opportunities, and no evening or weekend work.
Collections Advisor - 6-Month FTC | No Evenings, Preston employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor - 6-Month FTC | No Evenings, Preston
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they support customers in financial difficulty will help you connect with the role and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common scenarios you might face as a Collections Advisor. This will help you feel more confident during the actual interview.
✨Tip Number 3
Show empathy during your interview. The job is all about helping customers in tough situations, so share examples of how you've helped others in the past. It’ll demonstrate that you have the right mindset for the role.
✨Tip Number 4
Don’t forget to apply through our website! We want to make it easy for you to land this Collections Advisor role, so head over to our site and submit your application. Let’s get you started on this exciting journey!
We think you need these skills to ace Collections Advisor - 6-Month FTC | No Evenings, Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections or call centres. We want to see how your skills match the role, so don’t be shy about showcasing your communication skills and empathy!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulty. We love seeing genuine enthusiasm for the role, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll be using in the role. Avoid jargon and make it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor. Brush up on your knowledge of financial services and common challenges customers face. This will help you demonstrate your expertise and show that you're genuinely interested in helping customers.
✨Show Empathy
Since this role involves assisting customers in financial difficulty, it's crucial to convey empathy during your interview. Prepare examples from your past experiences where you've successfully handled sensitive situations. This will highlight your ability to connect with customers and provide the support they need.
✨Practice Your Communication Skills
Excellent communication is key for a Collections Advisor. Practise articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your responses and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities mentioned in the job description or how the team supports each other. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.