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- Tasks: Support customers with financial guidance and personalised solutions through inbound calls.
- Company: Leading financial services company in Preston with a focus on customer health.
- Benefits: Competitive salary, internal career progression, and remote work options after six months.
- Why this job: Make a real difference in people's financial journeys while growing your career.
- Qualifications: Call centre experience and a passion for helping others.
The predicted salary is between 27032 - 37844 £ per year.
A leading financial services company in Preston is seeking skilled Customer Advisors to support customers on their journey to financial health. You will handle inbound calls, deliver personalized solutions, and engage with clients from various backgrounds.
This role offers a competitive salary starting at £27,032.00, internal career progression and benefits, and the opportunity for remote work after six months.
If you are passionate about helping others and have call center experience, apply now!
Banking Customer Advisor - Inbound Support & Financial Guidance in Preston employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Advisor - Inbound Support & Financial Guidance in Preston
✨Tip Number 1
Practice your phone skills! Since you'll be handling inbound calls, it's crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 2
Know the company inside out! Research the financial services company and understand their values and products. This will help you tailor your responses during the interview and show that you're genuinely interested in helping customers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've helped customers in the past. Think of specific situations where you turned a negative experience into a positive one – this will impress the hiring team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Banking Customer Advisor - Inbound Support & Financial Guidance in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and any relevant skills that align with the role. We want to see how you can help customers on their journey to financial health!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for helping others. Share specific examples of how you've delivered personalised solutions in previous roles, as this will resonate with us.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be engaging with clients from various backgrounds.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Capita
✨Know Your Financial Stuff
Brush up on your financial knowledge before the interview. Understand basic banking concepts and be ready to discuss how you can help customers achieve their financial goals. This will show that you're not just a people person, but also someone who knows their stuff!
✨Practice Active Listening
Since you'll be handling inbound calls, practice active listening skills. During the interview, demonstrate that you can listen carefully and respond thoughtfully. This is crucial for understanding customer needs and providing tailored solutions.
✨Showcase Your Call Centre Experience
Be prepared to share specific examples from your call centre experience. Highlight situations where you successfully resolved customer issues or provided exceptional service. This will help the interviewer see how your background aligns with their needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
