At a Glance
- Tasks: Handle incoming calls about pensions and provide top-notch customer service.
- Company: Join Capita, a leading company in Liverpool with a supportive team.
- Benefits: Earn £25,155 per year, enjoy 23 days holiday, and more perks.
- Other info: Permanent role with opportunities for growth and enhanced security clearance needed.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Proven call centre experience and strong customer service skills required.
The predicted salary is between 25155 - 25155 € per year.
Capita in Liverpool is looking for a full-time Customer Service Representative to join their established team on a permanent basis. The role involves handling incoming calls related to pensions, requiring proven call centre experience and strong customer service skills.
Additional benefits include:
- A salary of £25,155 per annum
- 23 days holiday (rising to 27)
- Various other perks
Applicants must have lived in the UK for the past five years and are required to undergo enhanced security clearance.
Pensions Customer Service Specialist – Inbound (Liverpool) employer: Capita
Capita in Liverpool offers a dynamic work environment where employees are valued and supported in their professional growth. With competitive salaries, generous holiday allowances, and a strong emphasis on teamwork and collaboration, this role as a Pensions Customer Service Specialist provides an excellent opportunity for those seeking meaningful employment in a thriving city. Join us to be part of a company that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Customer Service Specialist – Inbound (Liverpool)
✨Tip Number 1
Make sure you know your stuff about pensions! Brush up on common questions and scenarios you might face in the role. This will help you sound confident and knowledgeable during the interview.
✨Tip Number 2
Practice your call handling skills! Role-play with a friend or family member to simulate those inbound calls. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to showcase your customer service experience! Think of specific examples where you’ve gone above and beyond for a customer. We want to hear those stories that highlight your skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pensions Customer Service Specialist – Inbound (Liverpool)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your call centre experience and customer service skills. We want to see how your background fits the role of a Pensions Customer Service Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in pensions and how your skills can benefit our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves handling incoming calls, it’s crucial to demonstrate your communication prowess in your application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application smoothly. Let’s get started!
How to prepare for a job interview at Capita
✨Know Your Pensions
Make sure you brush up on your knowledge of pensions and the specific services offered by Capita. Familiarise yourself with common queries and issues customers might have, so you can demonstrate your understanding during the interview.
✨Showcase Your Call Centre Experience
Prepare to discuss your previous call centre roles in detail. Highlight specific examples where you successfully handled challenging customer interactions, as this will show your ability to thrive in a fast-paced environment.
✨Practice Active Listening
During the interview, practice active listening skills. This means not just hearing but understanding the questions being asked. Respond thoughtfully to show that you value communication, which is crucial for a Customer Service Representative.
✨Be Ready for Security Questions
Since enhanced security clearance is required, be prepared to answer questions about your background and residency in the UK. Having this information ready will help you appear organised and trustworthy.
