At a Glance
- Tasks: Manage pension administration tasks and provide excellent customer service.
- Company: Join Capita Pension Solutions, a leading UK pension firm.
- Benefits: Enjoy a home-based role with opportunities for career development.
- Other info: Be part of a supportive team with a commitment to inclusivity.
- Why this job: Make a real impact in the pensions sector while working from home.
- Qualifications: Experience in pension administration and strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Capita Pension Solutions is looking for Pension Administrators to join our business. These are permanent opportunities where you’ll be involved in a wide range of administration tasks, working on detailed pension casework. If you have a background in pension administration and enjoy working in a detail-focused environment, this could be a great opportunity to take the next step in your career.
Working hours: Monday to Friday, 37.5 hours per week
Location: Home based
What you’ll be doing:
- Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense Corrections and dealing with Multiple Exception reports.
- Being available to answer member queries within the agreed SLA targets across multiple communication channels.
- Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
- Taking ownership of personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
- Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance department.
- Providing support to members over the phone, both inbound and outbound, handling queries professionally and delivering a high standard of customer service.
What we’re looking for:
- Proven experience in pension administration casework, with strong working knowledge of Defined Benefit (DB) pension schemes.
- Experience performing and verifying manual pension calculations, ensuring accuracy and compliance.
- Experience using Microsoft Excel for data management and administrative tasks.
- Excellent numeracy and data-entry skills, with a strong focus on accuracy, attention to detail, and a commitment to delivering work “right first time.”
- Ability to work effectively under pressure, prioritise workload, and meet tight deadlines.
- A collaborative team player with the ability to coach, support, and positively contribute to the wider team.
As part of the screening process, you may be required to complete a Maths and English assessment.
About Capita Pensions Solutions:
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What’s in it for you?
Don’t forget, you’re part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV. Please make sure to include an up-to-date CV with your application.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Pension Administrators employer: Capita
Capita Pension Solutions is an excellent employer for Pension Administrators, offering a supportive home-based work environment that prioritises employee growth and development. With a commitment to inclusivity and a focus on delivering exceptional customer service, employees benefit from extensive training opportunities and the chance to be part of a dynamic team dedicated to improving pension solutions for millions. Join us to advance your career in a company that values your contributions and fosters a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Pension Administrators
✨Tip Number 1
Network like a pro! Reach out to your connections in the pension industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your pension knowledge. Make sure you can talk confidently about Defined Benefit schemes and any relevant casework you've done. We want you to shine when it comes to those tricky questions!
✨Tip Number 3
Practice your customer service skills! Since you'll be dealing with member queries, think of examples where you've provided excellent service. This will show potential employers that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ve got loads of resources to help you along the way, so make the most of them!
We think you need these skills to ace Pension Administrators
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in pension administration and showcases your attention to detail. We want to see how your skills align with the role, so don’t be shy about emphasising relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about pension administration and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Excel and any manual pension calculations you’ve done. We’re looking for accuracy and a strong focus on detail, so let us know how you’ve nailed this in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just click ‘Apply now’!
How to prepare for a job interview at Capita
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit (DB) pension schemes. Be prepared to discuss specific casework examples from your past experience, as this will show your familiarity with the role and your ability to handle detailed pension administration tasks.
✨Excel at Excel
Since you'll be using Microsoft Excel for data management, practice your skills beforehand. Familiarise yourself with functions and formulas that are commonly used in pension calculations, as this could come up during the interview or assessments.
✨Demonstrate Attention to Detail
In a detail-focused environment like pension administration, showcasing your attention to detail is crucial. Prepare to give examples of how you've ensured accuracy in your previous roles, especially when processing complex information or handling member queries.
✨Show Your Team Spirit
Capita values collaborative team players, so be ready to discuss how you've contributed to team success in the past. Think of instances where you've supported colleagues or helped improve team performance, as this will highlight your ability to work well within a team.
