Capita Local Government is hiring a Customer Service Advisor to be the first point of contact for residents and partners during Out of Hours periods. You will assess urgent enquiries, follow procedures, and log information accurately using CRM and telephony systems.
The role requires calm decision-making and empathy for distressed callers, with shifts across evenings, nights, weekends, and bank holidays. A competitive salary and employee benefits are offered.
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Out-of-Hours Customer Care Specialist employer: Capita
Capita Pension Solutions is an excellent employer, offering a dynamic work culture that prioritises accuracy and data integrity in the pensions sector. With a strong focus on employee growth, you will have the opportunity to advance within a growing consulting practice while working remotely on complex projects that make a meaningful impact. The supportive environment encourages continuous learning and collaboration, making it a rewarding place to develop your career.
