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For Companies At a Glance
- Tasks: Lead operations for a new Health Assessment Advisory Service, driving excellence and transformation.
- Company: Capita Public Service, committed to diversity and inclusion.
- Benefits: Home-based role, paid volunteering days, competitive benefits, and career growth opportunities.
- Why this job: Make a real impact in public service while shaping a high-performing culture.
- Qualifications: Proven leadership in complex operations, strong communication skills, and strategic thinking.
- Other info: Join a diverse network of professionals dedicated to making a difference.
The predicted salary is between 43200 - 72000 £ per year.
Join Capita Public Service as an Operations Director (Interim) - Health Assessment Advisory Service (HAAS)
Location & hours: Home-based (UK)
Contract: 12-month Fixed Term Contract
The opportunity
We are looking for an experienced Operations Director (Interim) to lead day-to-day operations for our new Health Assessment Advisory Service (HAAS), delivering for the Department for Work and Pensions (DWP) in the Midlands and Wales and the Department for Communities (DfC) in Northern Ireland. You will shape a high performing, inclusive culture, drive operational excellence, and lead transformation that improves efficiency, quality and outcomes across a complex, multisite service.
About HAAS
HAAS brings together assessment services for disabled people and those with health conditions under a single provider in each region, making access to support simpler and easier for some of society's most vulnerable people. We deliver assessments for Personal Independence Payment (PIP), Work Capability Assessments (WCA) and a number of Specialist Benefits (SB), building on our experience since 2013.
What you will be doing
- Leading operations to deliver service excellence and contractual performance across regions.
- Setting and executing operational strategies that achieve business objectives and continuous improvement.
- Building, mentoring and inspiring a high performing, diverse operations leadership team.
- Monitoring performance, using insight to optimise productivity, quality, and cost.
- Acting as a key point of contact for operational updates, escalations and strategic initiatives.
- Driving transformation across process, digital engagement and workforce capability.
- Ensuring robust risk management, safeguarding, data protection and policy compliance (client and Capita).
- Championing a collaborative culture aligned to our values, nurturing talent and progression.
- Managing suppliers and partners to optimise delivery and value.
- Preparing and presenting regular operational performance reports to senior leadership.
What you will bring
- Proven leadership in large scale, complex operations - ideally within health or similar regulated environments.
- A strong track record delivering complex KPIs and contractual obligations.
- Exceptional stakeholder management and communication skills with senior client and executive audiences.
- Evidenced experience leading transformation and change at scale.
- Analytical, decisive mindset focused on operational excellence and continuous improvement.
- Financial acumen with experience managing budgets and resources.
- Ability to thrive in fast paced, dynamic settings and balance multiple priorities.
- Relevant degree or professional qualification in business/operations.
- Strategic thinking & planning.
- Operational & process optimisation.
- Change management.
A pivotal leadership role shaping a new national public service that makes a real difference. The scope and autonomy to drive transformation, strengthen performance and develop future leaders. A supportive, inclusive culture where diverse perspectives are valued and people can thrive.
Ready to make an impact? If you are an experienced operations leader who can lift performance, lead change and build a brilliant culture, we would love to hear from you. Apply now to join Capita Public Service as our Interim Operations Director for HAAS.
What’s in it for you?
- Home based position (occasional travel will be required).
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks... and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We are committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
What we hope you will do next
Looking to discover more? Select 'Apply now' to fill out our short application and send us your CV.
At Capita, we are committed to providing an inclusive, barrier free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us.
We are an equal opportunity and Disability Confident employer; we want to hear from you if you would like to discuss any adjustments you might need during your recruitment process.
Operations Director (Interim) employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (Interim)
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and operations sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Capita Public Service and their Health Assessment Advisory Service. Understand their values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in making an impact in the role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led transformation and improved operational efficiency in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep them engaging.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. Plus, it shows you’re proactive and keen!
We think you need these skills to ace Operations Director (Interim)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in leading complex operations and any relevant achievements that align with the job description. We want to see how you can bring value to our Health Assessment Advisory Service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this interim role. Share specific examples of how you've driven transformation and improved operational excellence in previous positions. Let us know what makes you tick!
Showcase Your Leadership Skills: As an Operations Director, leadership is key. In your application, emphasise your ability to build and inspire diverse teams. Share stories that demonstrate your stakeholder management skills and how you've successfully navigated challenges in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Capita Public Service!
How to prepare for a job interview at Capita
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of Capita Public Service and the Health Assessment Advisory Service. Understand their goals, challenges, and how they measure success. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've built high-performing teams in the past. Use specific examples that highlight your ability to inspire and mentor diverse teams, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges or lead transformation initiatives. Think of real-life scenarios where you've successfully navigated similar situations and be ready to share those stories.
✨Demonstrate Your Analytical Skills
Since the role requires a focus on operational excellence and continuous improvement, come prepared with examples of how you've used data to drive decisions. Highlight your analytical mindset and how it has led to successful outcomes in previous roles.
