Operations Assistant (Maternity Cover)

We are currently recruiting for an Operations Assistant (Maternity Cover) to join our team. £27,000 per annum Fixed term until May 2027.

The role is primarily to be responsible for 'Parent Billed' music lessons and funded strands of our provision. The Operations Assistant will use software to monitor and update staff timetables, pupil registers, assets, and payments, and will provide regular email and phone liaison with families, schools, and teachers. The role will also involve supporting our annual cycle of music events, managing instrument stock and delivering to schools using a company vehicle.

Responsibilities:

• Being accountable for identified aspects of operational service delivery.
• Monitoring, record keeping and communication in relation to 'Parent Billed' music lessons.
• Monitoring, record keeping and communication in relation to 'Young Sounds' music lessons and events.
• Monitoring, record keeping and communication in relation to 'FOSYM' music lessons and events.
• Using software to monitor and update staff timetables, pupil registers, assets, and payments.
• Providing email and phone liaison with families, schools, and teachers.
• Supporting our annual cycle of concerts, events, and CPD.
• Managing stock and resources (instruments and equipment).
• Delivering stock to schools using the company vehicle.
• Supporting Music Service managers in achieving the operational requirements of the service.
• Responding positively to external and internal customers through various communication channels.
• Following service processes and procedures.
• Escalating business risks and issues in a timely manner to Music Service managers.
• Undertaking pre-defined and ad-hoc requests as required by Music Service managers.

About You:

• Strong organisational skills and the ability to prioritise workload.
• The ability to accurately follow processes and procedures and to deliver against an agreed plan or objectives.
• Able to build positive relationships with internal and external stakeholders.
• Willingness to learn and the potential to contribute to operational improvement.
• Clear written and oral communication skills.
• The flexibility to cope with varying demands and tight deadlines.
• A professional approach and positive attitude to delivering high quality work.
• The ability to travel countywide to support concerts and events.
• The ability to operate individually and as part of a team.
• Flexibility to support service needs including occasional out of hours work (evening and weekends).
• The ability to use a variety of business software and to develop skills and knowledge.
• An honest, reliable, and motivated approach to work.

About Entrust:

Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you will be part of the fastest growing school-to-school support partner in England.

What’s in it for you?

• A competitive basic salary (£27,000).
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.