At a Glance
- Tasks: Be the friendly face of our medical centre, greeting visitors and managing appointments.
- Company: Join a supportive team in a professional healthcare environment.
- Benefits: Enjoy a competitive salary, generous holiday, and perks like volunteering days.
- Other info: Great opportunities for personal growth and a diverse, inclusive workplace.
- Why this job: Make a real difference by helping claimants feel welcome and supported.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
The Receptionist at our venue is the first and last point of contact for all visitors and staff, ensuring a warm and professional environment while supporting daily operations. The position follows a Monday‑Friday shift pattern, 08:30–17:00, with 70% of the time dedicated to greeting and assisting claimants and their companions.
Responsibilities
- Meet and greet visitors in a warm and friendly manner.
- Manage daily appointments using CRM/PRS, including re‑booking as required.
- Open and lock the venue, ensuring all security procedures are followed.
- Validate and manage door entry, directing claimants and seating them appropriately.
- Assist claimants and staff with information and support throughout their visit.
- Perform day‑to‑day organisational and administrative duties, including data entry and maintenance of CRM/PRS systems.
- Upload relevant documents to the H&S System CASPER as a site Champion.
- Maintain an up‑to‑date record of stationery supplies and manage stationary orders.
- Ensure the venue remains professional and clean at all times.
- Provide directions over the telephone, using knowledge of local transport routes, train stations, taxis and parking.
- Contribute to the strategic management and development of the business.
Qualifications
- Experience as a receptionist with strong customer‑service orientation.
- Excellent planning, organisational and time‑management skills.
- IT literacy, proficient with Microsoft Teams, Word, Outlook and CRM systems.
- Experience with conflict resolution and de‑escalation techniques in face‑to‑face interactions.
- Clear and concise verbal and written communication skills.
- Friendly, approachable and attentive disposition.
- Ability to work independently and without supervision.
- Good listening skills, able to understand and help claimants and staff.
- Willingness to attend all training and development courses.
- Accurate, punctual and professional at all times.
- Good knowledge of local bus routes, train stations, taxis and parking for telephone directions.
Benefits
- £26,227.50 annual salary.
- Office‑based role with 25 days’ holiday (rising to 27) and the opportunity to buy additional leave.
- Paid day out of the office for volunteering or a charitable cause.
- Auto‑enrolment in company pension, life assurance and cycle‑to‑work scheme.
- 15 weeks fully paid maternity and adoption leave, shared parental and two‑week paternity pay.
- Voluntary benefits, including discounts on retail, socialising, health and wellbeing, travel and technology.
- Access to Employee Network Groups that foster diversity and inclusivity.
- Access to the Headspace app for the employee and up to five family or friends.
Equal Opportunities
Capita is an equal opportunity and Disability Confident employer, committed to an inclusive, barrier‑free recruitment process and working environment. We welcome applications from people of diverse backgrounds, including Black, Asian and other ethnic minorities. For adjustments during the recruitment process, email reasonableadjustments@capita.com or call 07784 237318. For general queries, email CPScareers@capita.com.
Location and Employment Details
Omagh, United Kingdom – Full‑time, Permanent contract.
Medical Centre Administrator in Omagh employer: Capita
Capita is an exceptional employer, offering a supportive and inclusive work environment in Omagh, where the role of Medical Centre Administrator plays a vital part in ensuring a welcoming atmosphere for visitors. With a strong focus on employee well-being, benefits include generous holiday allowances, paid volunteering days, and access to wellness resources like the Headspace app, alongside opportunities for professional growth and development. Join us to be part of a team that values diversity and fosters a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Centre Administrator in Omagh
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Capita.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Capita.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Capita, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Centre Administrator in Omagh
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Capita.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Capita.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Capita. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Capita. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Capita
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Capita’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
