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- Tasks: Join our team as a NOC Engineer, troubleshooting and managing network operations 24/7.
- Company: Capita Public Service supports local councils to enhance community outcomes.
- Benefits: Enjoy competitive salary, 23-27 days holiday, and paid volunteering days.
- Why this job: Be part of a dynamic team, improve network performance, and make a real impact.
- Qualifications: Experience in PDH, SDH & IP environments; strong communication and problem-solving skills required.
- Other info: Flexible shift patterns and opportunities for personal development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the NOC 24 x 7 Engineer role at Capita. This is a 24/7 shift role based in Kirkintilloch, Scotland, working days and nights to support the SPEN Network Operations Centre (NOC).
Responsibilities
This is a key customer-facing role, providing professional expertise on the day-to-day management of the SPEN strategic network. You will troubleshoot and resolve issues, liaise with Scottish Power staff and external suppliers to deliver within SLA timescales.
- Respond to alerts, diagnosing and resolving issues in the SPEN strategic network
- Collaborate with other teams to maintain and improve network operations
- Implement corrective actions to ensure optimal network performance
- Provide remote support to Field Engineers working on live incidents
- Prioritise network alarms and incidents to fulfil KPI/SLA commitments
- Liaise between internal departments, 3rd party suppliers and the Customer within agreed SLAs
- Complete network reports and analysis when required
- Ensure governance of processes within the NOC environment
- Help drive improvement initiatives to conclusion within agreed timescales
- Work well within the NOC team and adapt to a shift pattern
What we need from you
- Capable of working on PDH, SDH & IP environments, ensuring proper functioning and integration within the broader network
- Experience with System Management Platforms (e.g., CNMS, Nokia N-FMP, CISCO Prime)
- Structured approach to delivery governance on complex networks
- Understanding of network management and use of Network Management Platform tools
- PC literate with Word/Excel/Visio/MS Project
- Track record of prioritising simultaneous activities within SLA
- Self-motivated with ability to develop strong customer relationships and work in a team
- Strong interpersonal negotiating and communication skills
- Ability to manage complex customer interfaces
- Planning and managing risk in a support environment
- Ability to produce reports and manage \”special investigations\”
- Proven track record in complex delivery
- Knowledge of high voltage substation environment 33kv-400kv
About us
Capita Public Service – LPS
Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities.
Utilizing Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.
What\’s in it for you?
- A competitive basic salary
- 23 days\’ holiday (rising to 27) with the opportunity to buy extra leave
- A paid day out of the office for volunteering or a cause of your choice
- Auto-enrolment to our company pension, life assurance, cycle2work, 15 weeks of fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and more
- Voluntary benefits covering discounts, health and wellbeing, travel and technology
- Access to our Employee Network Groups to connect and learn in an inclusive platform
Next steps
Choose \’Apply now\’ to fill out our short application so we can learn more about you.
Capita is committed to an inclusive, barrier-free recruitment process. We are an equal opportunity and Disability Confident employer. For adjustments during recruitment, please email reasonableadjustments@capita.com or call 07784 237318.
For more information about equal opportunities and adjustments, visit the Capita Careers website. If you have a question not related to adjustments, email CPScareers@capita.com.
Seniority level
- Associate
Employment type
- Full-time
Job function
- IT Services and IT Consulting
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NOC 24 x 7 Engineer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC 24 x 7 Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as PDH, SDH, and IP environments. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your technical expertise during interviews.
✨Tip Number 2
Network management tools like CNMS, Nokia N-FMP, and CISCO Prime are crucial for this role. If you have experience with these platforms, be ready to discuss specific instances where you've used them to troubleshoot or improve network performance.
✨Tip Number 3
Since this is a customer-facing role, practice articulating your communication skills. Prepare examples of how you've successfully managed complex customer interfaces or resolved issues while maintaining strong relationships.
✨Tip Number 4
Given the shift work involved, highlight your flexibility and ability to adapt to changing schedules. Share any previous experiences where you've thrived in a similar environment, showcasing your commitment to meeting SLAs and KPIs.
We think you need these skills to ace NOC 24 x 7 Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the NOC 24 x 7 Engineer position. Familiarise yourself with the technical skills needed, such as experience with PDH, SDH & IP environments, and System Management Platforms.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your track record in managing complex networks, troubleshooting, and your ability to work under pressure in a 24/7 environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention specific examples of past experiences where you successfully managed network operations or resolved critical issues.
Highlight Soft Skills: In addition to technical skills, emphasise your interpersonal and communication abilities. The role requires strong customer relationships and teamwork, so provide examples of how you've effectively collaborated with others in previous positions.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a NOC 24 x 7 Engineer. Familiarise yourself with terms like PDH, SDH, and IP environments, as well as System Management Platforms such as CNMS and CISCO Prime. This knowledge will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved network issues. Highlight your structured approach to troubleshooting and how you prioritise tasks to meet SLAs. This will demonstrate your capability in handling the demands of the role.
✨Emphasise Team Collaboration
Since this role involves liaising with various teams and external suppliers, be ready to talk about your experience working in a team environment. Share instances where you've collaborated effectively to improve network operations or resolve incidents.
✨Prepare for Customer Interaction Scenarios
As this is a customer-facing role, think about how you would manage complex customer interfaces. Be prepared to discuss your interpersonal skills and provide examples of how you've built strong relationships with clients or stakeholders in previous roles.
